Mena'S Hair Design

i usually don't leave reviews but this is so bad. i went in at 9:30pm for a wash, dry, deep condition, silk press and trim. came out to $90. the amount of heat that is used is crazy, it literally broke off my hair. then on top of that my hair frizzed up the very next day. it was nothing silked or pressed about my hair. i really wish i wouldve paid attention to the persons name who did my hair. i shouldve turned around as soon as i walked in and smelled tht burnt air, but thts on me.they will fry the hell out your hair its not worth the time or money. please go to sew-n-go down the street they are so much better. their silk presses lasted me 3 weeks. they will actually take their time and make sure your satisfied before you walk out. i wouldn't recommend this place Meenas to anyone

I want to cry, they completely damaged my hair, I’ve never been to a stylist that use so much heat when blow drying. He went over the same spot about 10 times in each part of my hair-no exaggeration, I kept telling him he was burning me he simply did not care. And when he straightened it, same thing I had to get up after a while and tell him he’s done enough, he kept going over the same spot so many times. And I’m not sure how to describe this but he clamped down with the straightener VERY hard, as if he was using his strength to straighten it and not the heat?? I have my hair straighten every once in a while and I never lost my curl pattern, my poor hair is so lifeless right now my heart is broken- don’t cheat on your stylist even if it’s an emergency. I went about 2 weeks ago at 12am because it’s 24 hrs don’t go at night, furthermore I’m writing this review right now after I just washed my hair to check on my curl, that’s how I know that it’s now lifeless. Besides, he put all that heat in their and my hair frizzed up the next day, I don’t know what he was doing I wish I could remember his name.

I loved it! I went for a wash & style. Steven did my hair & he did a great job. My hair is so straight & shiny! I went at 10:00 & was immediately taken to get my hair done. Took less than 2 hours for it to be finished. Would definitely recommend!

Love that for this salon is open 24 hrs. Had to get my hair done at the last minute before a work trip. Went in at 6 pm, out by 8 pm. Hair looked great. No cuts. Just wash and blow dry.

I visited Mena's Hair Salon with a request for hair color, shampoo and style. I presented a photo with the exact color I desired and was assured that this could be accomplished. During the treatment I noticed that my hair began to turn a bright blonde and out of concern. I was told that once the dye was rinsed, the hair color would be brown color I desired. To my dismay, the final color was in fact blonde and not the brown hue I expected. I was reassured that a second attempt would result in the correct color but unfortunately, the revision resulted in bright orange roots and blotchy wine ends. The stylist requested to make a third attempt at correcting the color but knowing the potential damage that this could cause, I declined. I requested to speak to the manager regarding this and offered to pay only for a portion of the services, but not the color. This set the salon in an uproar, leading to four angry men shouting at me to pay immediately. In their attempt to pacify me, they offered to have me return another day for color correction, but only if I paid the balance immediately. Since I agreed to pay the additional money only after the correct service was accomplished, the harassment intensified. To diffuse the situation, I offered to pay an additional $10 in good faith, towards the return visit however, this lead to further escalation of the persecution. The intense verbal shouting further intensified after I requested to see the license of the stylist. Since I became incredibly threatened and began to fear for my own personal safety I sat $50 cash on the counter and walked out. Approximately 5-10 minutes later, while driving down Lincolnway Highway, I was pulled over by two police officers in separate squad cars. They informed me that a complaint had been made by the staff at Mena's Hair Salon regarding refusal to pay. After explaining the course of events, the police insisted that I return while they escort me back to the Salon. After reluctantly agreeing to return to make the payment I was surprised to see yet another squad car awaiting my return at the salon. In total humiliation I paid the balance and went on my way. Needless to say, I am completely mortified by the treatment I received on Saturday by the staff at Mena's Hair Salon. As a professional and a customer who has supported this business for numerous years, I am appalled at their lack of professionalism and attempt to have me arrested. Not only could their poor lack of judgement result in a criminal record that could have ruined my reputation, this unnecessary act could have destroyed my entire medical career and future. It is clear, that despite their breach of contract to provide a service with reasonable care and skill, their only goals were financial gain and power. In review of the myriad of complaints about this company on various social media outlets, I have noticed a common theme: unprofessional service, unlicensed workers, unsanitary work conditions, and poor hair outcome. Regardless of the complaints, no visible changes have seemed to be made. In review of this, as well as based on my own personal experience there, I am very concerned that many of the FDA rules and regulations regarding health and safety are not being followed. I am certain that this salon (and likely all eight locations) are in violation of many safety & sanitation guidelines to ensure that their clients are safe. Also, in regards to licensure, there are a myriad of employees who provide hair services without any visible credentials. This business is located in Matteson, a predominately black community. which I believe, has lead to a significant disparity in the quality of customer service that customers receive at Mena's. It is time that Mena's assume accountability for their attitude, egregious service, and unacceptable conditions and establish a core level of professionalism that the owner and all staff must deliver.