KidSnips Vernon Hills

Chloe was so great with our son Henry! She kept him happy and distracted!

Our 2 year old has autism and we chose to take him to Kidsnips because they have information on their website about having training to work w kids w autism. Our experience was terrible. Once I told the stylist that our son has autism, she completely stopped trying to talk with him at all. She didn't show him the combs or the hair dryer before using them. She didn't explain the different things that could be done to help distract him. When he got upset another stylist came over and held his head while he screamed and the other stylist cut his hair. I was expecting more patience and understanding knowing my child has special needs. That's certainly not the experience we had there.

Very bad experience! My son is only 2 and he gets scared very easy and has only had one hair cut before but it was over a year ago so it's still very new to him. It was his first time with the clippers being used and is scared of loud noises. We drove way out of our way just to come to this place to get his hair cut since they are supposed to be extremely good with kids. We drove 30min one way on the freeway that was a toll road just to come here. The lady who cut his hair does not need to cut babies or toddlers hair!! At the end she used the blow dryer on him to get the hair off which topped off his freaking out by far. She told him he needed to get over it because he's going to be getting haircuts for the rest if his life! I was so mad I needed to leave. I should've told her off but I just got out of there before I blew up! She is very unprofessional with small children and needs to be fired or get a job at a regular hair cuttery or something. I feel like the worlds worst mother for not telling that lady her place! Can not remember her name but she was a blonde heavy set woman and gave my son a haircut in the taxi. I was too busy trying to calm and comfort my child in his scary situation. They are supposed to make it less scary for little ones but this lady did the opposite and he is going to be terrified next time he gets a hair cut because of this experience. She didn't even try to comfort him or make it less scary!

I took my two children to get a haircut at KidSnips because we've always had good experiences, but after this last one, I won't be back. Why? My children likely got lice from the Vernon Hills location. My ten and six-year-old needed haircuts, so I made them appointments at KidSnips. We went, and the haircuts looked great... but within a week my daughter starts complaining her head was itchy. Sure enough, the school nurse determined she had lice for the first time ever. Usually, that's picked up at school, but not this time. We determined it was KidSnips because they both got it despite being in different classrooms. No one in either of their classes had lice. They hadn't slept over anyone's house or used anyone's brush. But they both had gotten their hair cut by the same person (one after the other) in the same chair, using the same brush/scissors. I called KidSnips and asked to speak to the manager. I told her that I thought my kids had gotten lice at Kid Snips and that I wanted free lice removal shampoo (I figured since they caused the problem, I shouldn't have to pay for the solution). She was sympathetic and professional, but ultimately said she "couldn't concede" that my kids contracted lice at KidSnips. She cited how careful they are after a salon has been exposed to lice, how they throw everything away, etc. Then she said that she was more concerned that the stylist didn't notice my children had lice or nits, which of course, implies they had lice before they came. The irony is that SHE was the one who cut my children's hair. And the reason she didn't notice is because they weren't there! I didn't think to mention it at the time, but how could she credibly claim that my kids couldn't have gotten lice from KidSnips because they're so careful about dealing with exposure?! If I hadn't called to let her know about my kids' lice, she wouldn't have known, and everyone else that had the brushes used on them has been exposed. I realize it is unlikely to get lice from a salon because of their life cycle, but it is certainly NOT impossible. The worst part is this: whether my kids got lice from KidSnips or not, it's still terrible. Either they did and that's awful on its own, or they didn't but a trained, manager stylist failed to spot it on not one, but two children with very, very dark hair. Avoid, this place if you can.

Ask for Becca. Becca is most professional because she definitely knows how to cut hair better than anyone else. If she is booked, ask for the next available day for her! In my opinion: Nobody else knows how to cut hair like Becca does. 😇