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Urban Style Salon

Urban Style Salon

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3.0 Google Review
1300 8th St, West Des Moines, Iowa, 50265, United States
(515) 224-1610
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Apr 16, 2018
I was given a Groupon as a Christmas gift for a massage at this place. I attempted scheduling an appointment around the first of January and was told there was a waiting list putting me a month out from using the Groupon. Beth stated Groupon had over-sold her. She also did not schedule more than a week or two out. After a month I called to see where I was on the list and was told it would be another month. I noticed the over-sold Groupon continues to be available. Towards the end of the second month of waiting for an appointment I was told I still had a few weeks before I would be next on the list. I was extremely frustrated and contacted Groupon for a refund. She does not make customers feel like a priority. If zero stars was an option I would have chosen that.

Feb 16, 2018
I called in to make an appointment. I work Monday through Friday (like many people) so I needed an evening or weekend appointment. When Beth returned my phone call, she said she only works until 7 so I have to start my appointment by 6pm. That's fine, I just asked her what day she has available for that so I can make sure I leave work a little early. She then said she books out way in advance for evening appointments. I said no problem, I'm not in a hurry. She said it would probably be April? I said sure, what day in April. Then she said, "well actually I don't like to book out that far because people forget their appointments". I said, ok, so when can I book the appointment? She would not give me a time or date to book, I asked if she actually wanted me as a customer and if not, why did she sign up for Groupon? I do not see any date or time restrictions on the Groupon, this was given as a gift and I'm extremely disappointed with the interaction. I would never want to receive service from her even if she called back and had an evening appointment available at this point. So rude. I have been in the salon industry for many years, we work nights and weekends when other people are off of work because that's how we keep clients and make money.

Mar 24, 2018
Expensive~a really good haircut. I bought conditioner for $40 dollars . Found the same product for 20 elsewhere

May 4, 2018

Mar 14, 2018

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Opening Hours

Mon:9 am - 7 pm
Tue:9 am - 7 pm
Wed:9 am - 7 pm
Thu:9 am - 7 pm
Fri:9 am - 7 pm
Sat:9 am - 7 pm Today