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Ulta Beauty

Ulta Beauty

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4.3 Google Review
15 Holyoke St, Holyoke, Massachusetts, 01040, United States
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May 14, 2022
May 12th 2022, I entered the Holyoke ma Ulta beauty store. I had received two 25$ gift cards to use electronically. Unfortunately, one of my gift cards was faulty with the same PIN number as the bar code making it invalid. The cashier who was assisting me asked to see my phone to look at the coupon. She then proceeded to walk away to the middle of the store passing my cell phone to other employees all while they’re starring across the store, very clearly and visibly annoyed at the situation. After my phone was passed around to all these different employees, she comes back over, hands me my phone back and says, “it’s not valid, here”. They treated me like I was giving them fake gift cards and I was trying to Scam them, even though one of the cards worked and I received them in the same email/link. Whether my gift cards worked or not is completely irrelevant yet these employees immediately treated me with complete disrespect, was rude and had zero intention of making sure my visit there was pleasant. I left all of my items there and will absolutely not be returning to this location. I have been to this Ulta more than any other in my area, and time and time again, I am treated like a complete burden and inconvenience when I ask for assistance or there’s a mishap such as this. I will not be going back to that location and will be letting others know about my experience there as well.

May 1, 2022
Very friendly staff. Always willing to help you find the right product yet not overbearing. Store super clean and well organized. Plenty of parking.

Apr 1, 2022
Holly at the Benefit Brow bar gave me the best brow wax I’ve ever had! I hadn’t had it done in literal years and she wasn’t judgmental, just extremely professional—and a superwoman because the brow wax did not hurt! Thank you for truly spectacular service!

Mar 30, 2022
Holly is amazing. Best arch expert in Connecticut. “The Best Brows happen by appointment”….Holly. Renea is a fabulous manager who treats her customers like friends and knows all the product lines like a pharmacist.

Feb 1, 2022
I went to Ulta to get my sugar bear gummies; I was greeted by a hairstylist named Gigi! She was super helpful in explaining everything I was looking into with redken. I ended up getting a salon service of a cut! All I can say is she made it look awesome; I didn’t know if there was any repairing it but she made it look so good! I love how informative she was. Overall super happy with the service I was provided and definitely recommend!

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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