Andrew Leo Hair Salon

TL;DR Bad customer service, stylists don't listen. Will never go back. I have been going to Johnnie for about a year now. He does a good job on my hair, but he doesn't really listen and my experience a week ago proves that more than ever. I will never go back to Andrew Leo and here's why: 6-7 weeks ago I had my regular hair cut with Johnnie. The time for my next scheduled appointment fell very close to my wedding day. I told Johnnie I would like to schedule on June 21 because I was getting married at the judge that day and it would be nice to have my hair freshly cut and styled. (As a note, I would have gladly paid extra for the service if it was above and beyond a regular cut and style. I just wanted my hair to look nice in my pictures.) It seems despite our conversation and my repeated mentions of my wedding day, he didn't bother to note that on my upcoming appointment. Fast forward to June 21. My appointment is at 10. At 8:30 I get a call from someone at Andrew Leo asking to reschedule my appointment. This is not the first time Johnnie has rescheduled my appointments on the day of- it has happened at least twice before and, again, I've only been going to him for a year. So I probably should have known better than to count on him. The person from Andrew Leo attempted to find another time for me to come in that day, but I was on a tight schedule and none of the other appointments worked. It was obvious by the conversation that Johnnie canceled for a reason that was not a grave illness. Regardless, there wasn't anything I could do about it and my hair still needed cut so I rescheduled for Saturday. Luckily, I found another salon who could style my hair for my wedding. That Saturday I went to the salon. In hindsight, I should have just canceled, but I needed my hair cut. I have always liked my hair when Johnnie cuts it and it was easier to go back then to find a new a salon on such short notice. When I got there, Johnnie gave me the most insincere 2-minute apology, followed by a 15-minute story about why he couldn't make it in on Wednesday. I suppose I should be impressed, he has never apologized before when he has rescheduled my appointments at the last minute, so that was a first. When I went up to pay, I was shocked to hear Johnnie tell me that the amount due was the same amount I usually pay. I have over ten years of customer service experience and I cannot believe that after canceling on my wedding day, the salon would have the gall to charge me full price for my rescheduled haircut. At any of the customer service jobs I have had, the rescheduled service would have been free, but even a discount would have been less of a slap in the face than full price. I shouldn't have rescheduled, but I have learned my lesson. I will NEVER go back to Andrew Leo salon. I have told many of my friends already and will spread the word of my terrible experience. There are lots of salons in Pittsburgh, don't bother with this one.

This is one of the loveliest salons in Pittsburgh. Everyone is friendly and they make you feel welcome. I've gotten my hair cut and dyed here before and they always do a great job!

I am going to start this off by saying that due to some really bad hair cuts at other places I have always been nervous to get my hair cut. My husband started going here first and said that I should try it. I am so happy that he urged me to go! I have seen almost all of the stylists at this point and have loved them all. They are patient and really listen to what I want when I go in. I always feel confident and beautiful when I walk out! Not only have they now done my cuts, they did my hair on my wedding day. Additionally, I have allergic reactions to hair color and have not colored my hair in about 15 years. When I wanted to try again they took my concerns very seriously. Sadly I discovered that I still have an allergy, but they gave me other options like highlighting so I can still blend. I don't know what I will do if I ever have to leave PGH, but while I am here I will always go to Andrew Leo!

I really like the quality of the hair color used at Andrew Leo - ammonia free, gentle on the hair and creates a high degree of shine. I see the stylist, Johnnie who is excellent. The staff have been friendly and helpful both over the phone and in the salon from Day 1.

This is the only salon I go to! For years, even since I have lived outside of Pittsburgh (Philadelphia and DC), I continue to return to this trusted gem. The salon is modern and comfortable. All the stylists are talented, professional, friendly, and kind. Our bridal party, men and women, had our pre-wedding hair done at the salon. We had the place to ourselves, they opened on Sunday for us, allowed us to use their fridge for food and beverages, and they even provided wine for the special occasion. Tea, coffee, and water are always available. My brother, who has shopped around NYC for years, from high end salons to inexpensive barber shops and everything in between said that it was the best hair cut he has ever had. I continue to go for hair cuts and styling and more recently, waxing. I know many who go for color, and the product is absolutely the best that I have ever used: Kerastase. The Kerastase hair product is worth the extra money, because it typically lasts me a few months up to a whole year depending on how much and how frequently I use it – I have very long, thick hair. I have tried many other products, but the cheaper stuff can’t even come close. Going to schedule my next appointment at Andrew Leo now…