A bad experience gone completely right!!! Many thanks to my stylist Erin Bair for getting me in so quickly in her busy schedule to make a much needed fix to a gone-wrong haircut two days earlier. I walked into the salon and couldn't have been treated any better. My coat was taken and hung in the closet for me. Within two minutes I was back in the chair explaining what wasn't done for me the last time with a different stylist and what I wanted from Erin today. She was very empathetic and attentive. And in the end everything was on point. Exactly what I wanted and asked for. I was also given a gift bag of samples and trial sizes of products that I would use in my everyday routine. Again, somebody was listening. And finally, I got a personal apology from the manager before I left. And everything was completely free of charge. This was an A+ experience. InStyle salon is a class act and I highly recommend them to anyone who is in search of a salon/stylist. Ask for Erin Bair. She is truly the best! Thank you InStyle. And thank you Erin!
