Great Clips

Always a reliable place to get a haircut. I tried to go to Lexington Barbershop and they decided to close an hour early just for fun, which was a waste of my time. I will probably continue to come here because they honor their business hours.

If you don't use a smartphone but want to get a haircut here, you are 100% screwed! I came in at 2:45 PM on a Sunday--not the busiest time, right? Four barber chairs were occupied, but there was no one in the waiting area. Pretty cool. My wife was with me, not getting a cut, but I was glad she wouldn't have to wait long for mine. At fifty-three years of age now, my vanishing hair doesn't require much service for the little that remains. I'm quick, easy revenue. A Great Clips barber took my name and phone number right away, and I looked forward to being next. Then, three different people came in at varying times after me. Each was ushered to a barber chair before me. No one cared in the slightest that I was there and waiting earlier. Apparently having a smartphone gives people a chance to cut. What about senior citizens who never use these devices? Are they all treated with the same disregard? I have served twenty years in the Navy. This is the first time I have had a business establishment in my own country treat me like a second class citizen. Fifteen to twenty minutes later, before a fourth person could be invited by Great Clips staff to cut in front of me, making my wife and I wait even longer, we arose and left. I am really disappointed in the thoughtless, uncaring way I was treated by both my fellow customers and the staff. FOLLOWUP: Oh, I understand now that is your policy. At another Great Clips location I made a reservation by smartphone, arrived 20-30 minutes later, and was seated before a lobby full of people that had been waiting. Your policy worked like a charm. I don't think that Mom who had brought in her two young boys for the first time and was still filling out information for your database thought too much of your policy either. You never get a second chance to make a first impression, you know. I stand by my review. Great Clips is fine as long as you don't mind waiting at a store as people who arrive after you get seated before you. If you don't make a smartphone reservation, Great Clips gives you coach class treatment.

They actually give really good haircuts. My son will only let Charlette cut his hair! Very friendly staff!

Staff is always friendly! I recommend using the check in app to save on wait times!

Michelle always does a good job.