I will NEVER use this service again. I went into the salon to get a layers in my hair. I stated up front that I did not want any length taken from my hair because I had just got it cut. The lady helping me was named Patrice. She wet my hair and began to ask a lot of confusing questions about what I wanted (which is fine I don't normally get my hair cut so I was a little confused). She then starts cutting two inches off my hair in the front. I say that I am confused because I didn't want any length taken off my hair. She then begins to get very upset at me and says that I don't know how layers work and that you have to get length taken off to get layers. I told her that I didn't feel comfortable with how she was speaking to me that I wanted to go to a different salon. She says fine and states that I have to pay even though she only put one cut in my hair. I stated that I don't feel comfortable with this and would like to speak with a manger. She states that there is no manager there and that I have to pay. She is yelling at me now and calling for security. I stated that I only want to speak with a manager because she is yelling at me forcing me to pay. She then starts dialing 911 because I am "stealing from her and refusing to pay." she still is refusing to get a manager. I am forced to pay because she is on the phone with the police. Finally the Walmart managers come and she is yelling at me, she wont let me speak to the managers. Finally the Walmart manager gets involved and I give them my information and leave. This was a very traumatic event and I have never been in a customer service experience like it. I will never go there again and I will never recommended this company again. I have been trying to get in contact with the corporate office for a refund, but no one will contact me.
