ROC CØCØ SALON

Jessie gives the best shampoo (head massage on point) Anna does the best blonde, Kara does the best trim and blow out! And all the products smell amazing! 🏝

Beautiful space with a very professional, friendly and talented staff!! If your looking for a polished look with attention to detail, this salon is a must! They also carry the Italian product line Davines, that smells divine and makes your hair healthy and happy!

First time visiting the salon and I must say everyone was very warm, polite and welcoming. I had the privilege of getting a base color by Ashley P. and cut/style by Amber L. + If you are needing a perfect and beautiful look, they are definitely the ones to see!! I loved it Ladies and I will be back! Thank you so much! ****WONDERFUL TEAM**** schedule your visit now or walk in and ask for Amber or Ashley! :)

Great place. Have been going to Chad for years even though I haven't lived in Knoxville since 2009. I make time to see him on my visits back. He never disappoints.

To get to my appointment in time, three people at my workplace did special favors for me so that I could leave early. I arrived at the salon five or ten minutes before for my scheduled appointment. Then I waited for 20 or 25 minutes. So three people went out of their way for me for absolutely nothing. I explained to the guy at the front desk that I was extremely annoyed by the fact that I'd changed my schedule to be on time--thus inconveniencing three people at my workplace--and then I wasn't seen as scheduled. Normally, I wouldn't mind waiting a bit, but it's not my habit to leave work early and then discover that it wasn't even necessary for me to do so. I was not offered any kind of apology at all, much less a heartfelt one. The guy at the front desk was just bopping around with his waist-length hair and red sneakers and sports pants banded at the ankles without showing any consideration for me whatsoever. HELLO--I am a human being, Mr. Red Sneakers with the Long Hair. Stop bopping around and pay some attention to your customers. Then the stylist finally showed up--Stephanie. Same thing. I was not offered any kind of apology at all from her, nor, for that matter, from the owner of the salon, Chad, who was nearby and was aware of my situation. Moreover, I got a bad vibe from Stephanie. Have you ever showed up for an appointment with a new stylist and instinctively felt, he/she is not for me? Usually when I get that feeling in my gut, I'm right. I ended up removing my smock and walking out at that point without getting my hair cut because Roc Coco Salon clearly does not respect their clients and the other demands on their time. If the tables were turned and I had been 15 to 20 minutes late, imagine what they would have done (especially considering they were closing in 30 minutes by the time that Stephanie introduced herself to me). Another thing: owner Chad charges $79 for a cut (I'm not talking color, ladies, just a cut), and $99 for a cut for established clients (like myself--I'd been there once before) who go longer than 10 to 12 weeks between cuts (that's a new rule that Chad has recently instituted). So you pay a $20 penalty for not meeting the timeline of Roc Coco Salon. I've never heard of such a thing. On top of that, the one time that Chad did cut my hair, the woman who took my money asked me brightly, "Would you like to leave a tip?" I thought that the long-standing guideline was that you don't tip the owner of the salon. But clearly, Chad is the kind of guy who likes to make his own rules as he goes along. Good for him, bad for you. Moreover, the policy makes no sense whatsoever because everyone knows that a short cut is more difficult and takes more time than snipping off the ends of a long cut. So time between appointments is not at all relevant, but Chad doesn't let the facts get in the way of ripping people off. Chad says that he needs 60 minutes rather than 45 minutes for the cut (thus the $20 upcharge), but the stylist I was supposed to see, Stephanie, was going to do the cut in 45 minutes (for less than half what Chad charges). If Stephanie can do a cut in 45 minutes, why can't Chad? And if they closed in time, she was only going to have 30 minutes by the time she finally got to me. But back to why Chad can't do a cut in 45 minutes, that's a rhetorical question. I know the answer. It's that Chad is hiking prices higher and higher and higher to see what the market will bear. If he can charge $500 for a cut, he will. Nobody is that good, ladies, and this is Knoxville, not New York or Paris. Chad is not a (insert your own adjective here) hair genius, but he obviously thinks so. And I'm glad that I didn't let Stephanie touch my hair because there must be a reason that she charges less than half of what Chad charges. By the time she would have gotten done with me in record time (30 minutes, half of what Chad claims he needs), I probably would have been crying over a bad haircut. Don't be a sucker. Avoid Roc Coco Salon and go someplace where you will be treated with some respect.