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Ulta Beauty

Ulta Beauty

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4.3 Google Review
9930 Brook Rd, Glen Allen, Virginia, 23059, United States
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Refresh Reviews 4.3


Jul 3, 2018
Employees are not interested in helping customers. Rarely have shade of product needed. Both true this visit. I needed help with Dermablend products to cover birthmark. One employee flew by me offering help, but was 12 feet away when they finished their verbal offer and kept going. Second employee flies by me in a similar manner. Offering assistance, but not allowing time for my response. I played with product samples. The one that matched best was not in stock.

May 30, 2018
The employees here were all lacking -- except one who rocked. First, almost all of the IT brushes were gone. When I asked if there were more in the back they simply told me no. Didn't even give me the option to order online OR try to help me find another brush. When I asked where other brushes were, another employee simply pointed all the way across the store to direct me. I had no idea where I was going. After working in two retail stores, I know you should NEVER point-- always walk your customer. Third, I asked the employee at the register if they did anything for birthdays. She said yes and that I should have received an email. I politely said that I have an account with them (had my card and email w me AND my bday is on file/I also could have just shown my ID) and that I can't find the email. She didn't really care and said "oh." Unwilling to help. Meanwhile, the employee next to her was AMAZING and went above and beyond to give me the monthly birthday gift. Rang it up and everything. She was a taller black woman with blue/green hair. These employees need to learn a little something from her!

Jul 21, 2018
My favorite Ulta in the Richmond area. One, they are helpful without being invasive. Two, they don't follow you around everywhere. (I understand the need for loss prevention but there is sutble way to do it, which most other ultas are not good at) Three, it is always well stocked and organized. Four, it's a bit off the main shopping areas in Richmond so you don't fight crowds often. Great place overall.

Jul 4, 2018
Great place. Staff is very friendly and helpful. You don't have to stand around waiting for somebody to help you. Always love going to Ulta!

Jul 8, 2018
I popped in to Ulta to pick up some hair dye on a Sunday afternoon. I think it was about 15 minutes before the store was going to close but I was just grabbing some guy I basically knew what I needed but I was just perusing the selections. the sales lady came up to me and asked me if I needed any help and then informed me that the store was going to close soon. Having been a retail manager in the past I very distinctly remember how we used to go around and sort of try to nudge people out of the stores at times but also how it was completely forbidden to do that type of thing and you really have to just let people shop until they're finished. I personally didn't really like this and I looked up at her and said that she shouldn't worry I would get out of there as quickly as possible. It's just kind of distracting to be told that the store is going to close and that you basically need to hurry up. also the store as usual did not have all their sale information posted so when I finally got to the register the cashier told me that the product I was getting was buy one get one and I should get another so I had to venture back in the store where I definitely drew the eye of the same sales person who was trying to get me out before. It was very awkward I just always feel like the store could do a little bit better

INDUSTRY BLOGS

Whisky 101: A Light-hearted Guide to the Water of Life

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Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour, you'll...

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The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

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Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

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The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

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Famous Women and the Repeal of Prohibition: Evolving Perspectives

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While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

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Grain Games: The Whisky Character Playground

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Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

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The Science of H2O: Why Water Matters in Whisky Production

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A Whiskey Journey: From Water Source to Distillery

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Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

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Whisky Wonders: An Expedition Across Regions

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There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

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