I got a full foil with Aly, and disappointed does not even begin to cover it. I have been foiling my hair for 5 years, and needed some basic foiling for a decent price. Everyone knows HairMasters is not the most quality salon, but that is supposed to be the trade-off for low price services. The foil I got was one of the most expensive I have ever received, and also the worst I have ever received. First, in the beginning of the appointment, I specified I want attention on my roots. By the end of my appointment, my grow out looked EXACTLY THE SAME as when I came in, and I brought this up, but apparently a foil can't fix root grow out? That is completely false, I get my roots done every time I get foils, why would you not assume I want 2 inches of grow out fixed??
Second, this hair salon is DECEPTIVE. My bill was $160 due to multiple "add-ons" that were not disclosed during the appointment. Toner was $20, I have NEVER been charged extra for toner, it is an obvious accompaniment of foiling, and it is ridiculous it was extra. I was charged $18 to have my hair blow dried, again, I've never been charged to have my hair styled?? I would have walked out of there with wet hair and done it myself if I had known. It wasn't even straightened, just a blow-dried, frizzy, $18 mess. I was charged $10 for having my hair past my shoulders, also not disclosed.
I walked out of that appointment with my hair looking exactly the same as when I came in, if not worse, and $160 poorer. They refuse to refund me, even for the non-disclosed charges. She points to the packet full of salon services as if I should have been able to read it while my head was tipped over a sink and she poured $20 toner in my hair. She should have offered the packet to me at the BEGINNING of the appointment, and she knows it.
Honestly, if I had more money and free time, I would file with the Better Business Bureau for deceptive practice. She should have told me throughout the appointment as each item was added to the bill, or been honest with me in the consultation. I feel robbed, and my hair is not what I wanted. Go somewhere else.
