Artifex Hair Salon

I made an appointment here instead of my normal place because I wanted my hair cut and styled for the Thanksgiving holiday. My cut was so bad I was forced to wear it in a bun all week. I absolutely HATE wearing my hair up, especially when dressing up for holidays, etc. I started by telling the stylist (Sara) that my hair was all one length, no layers, and when I wore it curly it didn't lay right, so I wanted very long layers. I never get my hair cut short, so I asked her to keep as much length as possible and just layer it A LITTLE. She cut more than I would have liked, but I said that it was okay since I had breakage. After she cut my hair, she put a product in it, diffused it dry in about 5 minutes (I told her I sometimes wear it curly) and I left with a 90s scrunched style. I had to redo it as soon as I got home. It didn't look too bad because the cut was hidden by my curls. The next day, I straightened it, and I cried. And cried. It looked like someone just grabbed pieces of my hair and chopped. There are pieces that are a good 3-4 inches shorter than the longest layer. The longest layer is so thin that it looks terrible. There are pieces cut from the longest layer, which I can't understand, but now I am going to have to chop of WAY more than I am comfortable with- a good few inches to make it look right. It just was a huge disappointment, especially during a busy and stressful holiday. This was the last thing I wanted to worry about. Just to add to the problem, I have terrible anxiety. I was already leaving my comfort zone to try and call and talk to someone about my problem, but I called the salon and spoke to Angela, the owner. She told me to come in at any time Wednesday (AFTER Thanksgiving.) After some deliberation, I decided to go in, even though I was in a panic about it. I showed up today at around 1, and she wasn't there. I had to speak with Sara (the one who cut my hair) about it. This was the exact situation that was causing my anxiety. Sara was very nice and I didn't want to hurt her feelings, but I needed to get my money back so I could get a cut somewhere else. I just wanted to speak with Angela and leave. Sara called her and told me to come back between 3 and 5, after offering to fix my hair, but I was just not comfortable with it. I came back at 3:15. Angela sat me in her chair to look at the cut. She kept putting emphasis on the fact that I said I wear my hair curly sometimes. That shouldn't mean anything! Yes, I asked for a cut that allowed me to wear my hair curly, but that shouldn't be an excuse for a bad cut, and that doesn't mean that I don't want to option to wear it straight! After insisting that I wasn't comfortable with her fixing it either, she agreed to a refund. We get to the front counter and she informs me that I would only be getting HALF of my money back, because apparently it's $20 for the cut, and $20 for the style. I barely even got a style! I would have been fine with that, if Sara hadn't just blown it dry and called it a day. She didn't straighten it, curl it, or anything else. It didn't look good when I left. Had I known I was only going to receive $20 back on a $40 cut, I would not have even bothered with this nightmare. I was in tears when I left. I won't be returning.

Highly recommend! All the staff is kind and friendly. SARA is the best in understanding the style you want and getting the exact coloring technique that you desire. She's fun and makes the entire experience worth the time. I have been going to Artifex since they opened and will continue!

Always do a great job. Sarah is the best.

Moved into the area. Decided to try this place out. I didn't get what I asked for and when I said no to something she wanted to do she did it anyway. I wonder... Did she just do it so I wouldn't come back or does she just do what she wants and not what the customer wants.

Relocated a few months ago, so glad I found out about this place, it's been my third time here, I'm now a regular ,Love Angela, the owner, everyone has been wonderful, I would never go anywhere else.