C-T Paving Ltd

I called to get a quote and Mario showed up very quickly. We were impressed! When I asked him how soon we would have the work done he said 2-3 weeks and that they would call a few days before to let us know they are coming. I explained we are planning on selling our home and want the work done as soon as possible - he reassured me it would be started in 2-3 weeks. There was no deposit or contract so we just trusted that they would actually do the work for us. Mario also told us he could cut the curb and expand the apron of driveway onto the boulevard. I didn't think that sounded like something that he could just do as it is city property. I called bylaw to verify if this was something we could do and they told us absolutely not as we have a single car garage. Bylaw told us had we gone ahead and cut the curb and expanded the apron (which would have cost us an extra $700 as per Marios quote) we would have had to fix it back to a single car apron and pay to have it fixed. As the owner of a company that specializes in paving driveways I am pretty sure he should know he can't just expand an apron and cut the curb. I do not work in anything close to this industry but common sense says bylaw won't allow that. Unbelievable! So was probably a scam to get more money. Over 3 weeks had passed and we still hadn't heard from them. I called 3 times throughout one week and left a message each time with the receptionist. I explained we are going to be selling and need to know if the company is even going to do the job or not. No one ever called back. Last week I called on Monday one last time and asked to speak to Mario. Again the receptionist took my information and once again a week later he has not called me back. We understand if your busy. But it is not difficult to make a phone call and keep your customers happy. All I wanted to know is when the job will be started. It has now been a month and a half - I have made 4 phone calls and left 4 messages with the receptionist and have not had one returned call. I am assuming they will not be showing up and now we can't get our driveway replaced this year as all the other companies are booked. We trusted them to do the work as he reassured me they would do a good thorough job explaining their process because they want to have word of mouth spread. Funny because the customer service is terrible and sets the tone for what the job would have been. Word of mouth from a negative customer service experience spreads pretty fast too. We will invest our money with another company next year if we are still here or ensure the people who purchase our home do not use this company.