Topps Paving & Sealing LLC

I am giving a star to 'Beth' for her professionalism and politeness on the phone when I have called in. Otherwise I have tried for 2 weeks just to get a quote and can't get anyone to come by, email, call and confirm, etc. If you don't have time or just don't want the work, just say so! No hard feelings. I get it! Don't give the impression you are interested in the work/money if you have no intention though. It wastes people's time waiting. What attitude am I supposed to have about your business now? I'll never call you again, won't consider any marketing you do, and will warn others against doing business with you.

Extremely Professional, we have not yet hired this company because the proposal needs to be reviewed by our neighborhood board, however, Just talking to Tim there via phone and email, he is the greatest guy. He sent a quote over very fast via email then followed up with a hard copy in the mail. The prices are very good and I am hoping my neighborhood votes him in. I wanted to review now, because I think communication is very important in working in projects and out of the 15 companies I contacted for quotes, Topps Asphalt has been the best.

I had signed with Topps Paving a few months ago because they had a bid that seemed well priced and I liked the turn around time from me calling to receiving the bid. They had told me it'd be about 3-4 weeks before they could do the job. That was two months ago and still no driveway. I had gotten a call to schedule the paving for the first time and they said it would either be Thursday or Friday. Nobody called to tell me what day so I had to call them and find out. I had taken off work because I wanted to be there. They said the crew would be there between 8&9 but after an hour of waiting past 9 nobody had showed up. I called Topps and without being apologetic they told me due to rain the weekend before they weren't coming out. I expressed I was frustrated because of the lack of communication on their end and the next few times they'd cancel, the manager did call me, however, the problem now was that I would get scheduled and then canceled constantly. At first the reason was rain the days before the scheduled paving. Okay, I can understand mother nature causing issues. But then the weather would be fine and they'd have all sorts of other reasons from one of their crew members family passing away to machines being worked on. Most of the time I wouldn't even get called. I would come home and see no work had be done or I'd call to see about the progress and they'd say "Oh we didn't come out because....". Each time I was getting more and more frustrated with the complete lack of communication and being put off yet again. Finally, after again expecting the work to be done on a Friday and to be called by my neighbor who told me nobody was there at 1pm I called Topps. I'm assuming the secretary answered and asked who I wanted to be directed to and I said whoever I need to speak with to cancel my order because this was getting ridiculous. She asked for my name and address then told me me to hold. She came back on the line and simply said "Okay, I canceled the order." No apologies, no questions, which reaffirmed my decision all the more. Why choose a company that behaves this way towards customers? My last complaint is about simple courtesy. When the foreman spoke to me about my job, he lit a cigarette and kept blowing smoke in my face, then threw the butt in my yard. I found that to be rude and unprofessional.

Driveway Seal Caoting: fast, fair quote. Good job sealing our long driveway. Good customer service.

With Customer service being such a high priority In our lives today we applaud Topps Asphalt They ..... * did what they said they'd do *. Did it on time *. Did it with a great attitude * did it well Congratulations on a job well done. And thank you Nancy Friedman. !