Description Of Work: Quote was to replace front and side steps, pour 3 concrete slabs. Total: $4,320. Accepted the bid and work was done. Unfortunately, I wasn't home at the time that work was carried out, which I think was a negative because some very simple things weren't done.
For example, I was disappointed that they didn't do the concrete that came from the last step into both of the doors. In both cases, it looked terrible and one of them wound up cracked with a huge piece missing from them removing the additional slab. I didn't argue about it at the time because I knew there was nothing that I could do.
The poured slab seemed fine at first. By August 2013, small areas were starting to flake up. Nothing too horrible, but enough that I wasn't totally thrilled. By November, the flaking areas were growing.. and growing.
Winter came with a vengeance. I was away a lot of the time so I missed the first big snow, but when I was here I wasn't happy that there had been no attempt at texturing the concrete. That meant that when it snowed or iced- my side porch was LITERALLY a skating rink. I didn't make a big deal out of it because I work from home and it wasn't like I needed to get out or go to work.
I watched over the course of the winter as the the flaking got out of control. Spring came and the porch was a MESS. It looks awful, it's a safety hazard and it's like waving a red flag in my face every single day when I see it.
I had an insurance adjustor come look at it- he said it's quite obvious that it was from a bad batch of concrete. I called J&J and explained the problem. Was told that John would come look at it. Three weeks later, no word. I called again and this time said if I didn't hear back, I was blasting them on Yelp, Angies List and the Better Business Bureau. Heard back a few days later after John came and looked at it (without me here). He left a message for me telling me that this has never happened before and that it must be a salt problem-- but said he'd never seen anything like it before. Interesting, because it's way more common than you think and I've now got photos from around Delaware and Chester county to prove that it IS NOT unusual.
I found his salt explanation upsetting because...
One. I wasn't here for a LARGE portion of the winter.
Two. When I was here, I didn't go to work and I didn't have to leave often. I was salting AT LEAST 80% less than any other person was because I didn't need to GO anywhere.
Three. NOWHERE on ANY of the paperwork did it say "Don't use salt". I'm out $4,300 for a patio that I have to have redone.
I won't use them again and I wouldn't recommend them. It looks worse now than the previous patio that had been there for 50+ years. In the 17 months since the patio was poured, I've had countless trade workers at my property-- including concrete & paving workers-- EVERY single person says that the concrete was a bad batch and any company worth it's salt would've dug up and repaired.
I filed the first complaint on Angies List and never heard a word back so now I am taking it all the way up. Yelp, Better Business Bureau and anywhere I can go to warn consumers in my area who need Concrete or Paving work NOT to use this company.