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RBC Royal Bank

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2.8 Google Review

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15710 87 Ave NW, Edmonton, Alberta, T5R 5W9, Canada

(780) 448-6965 maps.rbcroyalbank.com/locator/searchResults.php?t=4329

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Refresh Reviews 2.8

Brad semeniuk

Mar 22, 2018

My experience with the staff at this branch has been excellent. The customer service representatives, the tellers , the managers and various in branch specialists have always been willing to bend over backwards to solve any and all of my concerns. I have been a customer for more than 2 decades.

Sam Smith

Mar 20, 2018

Prefer Magrath branch even though this is my main branch. Tellers here are not the friendliest and the lineups are usually very long! I also do not like seeing elderly people or people with clear disabilities having to stand that long. I always let them go before me but this branch needs to learn to accomodate their customers better! Management here is very bad and this bank loves to keep you in debt with their high interest rate credit card. Tried to get their assistance with a lower rate card but they were totally unaccomodating!

Rose LS

Jul 20, 2017

Staff are generally friendly, but sometimes I get different instructions from different people for the same issue. Quite confusing. I have dealt with a couple of tellers and a "specialist" who told me they will update my account but 2-3 months later I will find out from a different teller that nothing was ever done to update it. I'm not sure if they have staff who are not sufficiently trained or were just very busy they forgot. On the other hand, their mortgage specialist Joyce is definitely a gem. Very accommodating, very knowledgeable and will even go out of her way to help you. Thanks Joyce! I have recommended you to my friends and colleagues at work. It was great working with you.

sara twin

Feb 14, 2018

Staff and management less than helpful. Horrible.

Jayleen Theriault

Sep 12, 2017

I have to go to this branch for business and this is the 3rd time while standing first in the business line and they have help over 5 people who entered the bank after me. Am I wrong to assume that the business line is priority.. I know at TD they would have helped me.

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