RBC Royal Bank

RUDE Teller, Actually Sighed Twice while "Helping me". Spoke to me like I was an idiot who was bothering her afternoon!!! Perhaps the tellers should take some customer service training....Cause they SUCK! Believe me I use the machines as often as I can, but every now and then you need a human to speak to...Well I got one that needs a new job! Perhaps some Quality Control should happen!

Hi folks. It seems a large number of you are bemoaning the fact that there are an insufficient number of "tellers" (CSR's) to provide the level of service you expect. I have worked for companies that service the 'Big 5' and am completely familiar with their practices, so allow me to share. In case you just don't see it, those days of little-to-no line-ups are gone! The banks WANT you to feel inconvenienced by making you stand in a line-up and wait. Why you ask? The banks want everything, and as quickly as possible, to get switched to technological communication because that is how they can lower costs and increase profits in this ultra-competitive environment ... all the while appealing to their shareholders, and make no mistake, that is the only group they care about. So why not just 'cut the cord' and do away with CSR'S altogether? The answer is that they don't wish to appear greedy to the 'Seniors demographic' because those folks are the ones the banks need for their investment dollars! If it wasn't for that, any one of you who is a technological Luddite, or who otherwise needs a warm body to assist you with your intended transaction, or who just wants someone to talk to briefly ... would be out of luck -- (well, I guess you already are, just not 100% yet --but it's coming, and soon). Also the next time you see a branch employee taking a break, please realize that this is done on purpose as to timing and backup (or should I say lack thereof) - again, to 'encourage' your migration away from face-to-face human interaction! Finally, you have I suspect heard stories recently of bank employees being pushed to make sales when it might not be in a customer's best interest ... all I will talk to is the experiences I have witnessed and it seemed to be the rule, not the exception. Think I'm kidding? OK, and for example, any of you go open a TFSA or RRSP and have the bank agent advise you to put your money into a TFSA or RRSP "Savings Vehicle" instead of the old Mutual Fund? Typically, these "Savings Accounts" may pay .75% or 1.00% or thereabouts. .. well folks, guess what! The current inflation rate is certainly well above that, so whenever you park your money in one of those, with the bank agent having advised you to do so, YOU ARE ACTUALLY LOSING YOUR OWN $$! That's right, you have put your cash into something that if left totally alone with current inflation rates, will eventually dwindle to Nothing!!! Zero!!! Nada!!! Does that sound like someone looking after your best interests? No of course not, and yet that employee will be rewarded for another sale! And they will swear they have your best interests in place. Maddening, yes? Welcome to the new world order for banking ... well, here in Canada at least.

Apparently only one person over the phone or in person that knows what they are doing is guy the nose piercing!(sorry don't remember name). he actually took the extra minute or two to make sure my concern was helped, thank him very much. Giving a low rating because this was something very very simple that could have been done a week ago

Good service and high security

Every time I seem to come here there is only one to two tellers and a line up of frustrated customers waiting to get service usually 2 leave. However I always seem to see 2-3 of the employees outside at the same time having a smoke together. You would think they would stagger breaks so the customers would still get the attention the deserve without waiting forever and finally leaving.