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Mr. Cooper

Mr. Cooper

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1.7 Google Review
1600 E St Andrew Pl, Santa Ana, California, 92705, United States
(888) 480-2432 www.mrcooper.com
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Refresh Reviews 1.7


Feb 26, 2018
I had the absolute worst experience I have ever had with a company (not just mortgage company) in my life. We have had a loan with Nationstar/Mr. Cooper for over 10 years, so when I went to purchase my next home I thought the best place to start would be Mr. Cooper. I was wrong. They pre-approved us, and then conditionally approved us pending verification of our income. Despite being approved, they didn't request our tax transcripts from the IRS to verify our income in time to close on the date our contract was supposed to close and had to request additional time. And they never sent a lender's order to the title company to set the closing. After a week and a half of limited communication on their part I found out that our main contact had left the company (by me calling his manager, not because they notified me). My secondary contact, Sylvia Duran Herrera, the loan processor, was even worse with communication. She responded to about 1 in 5 of my emails, was rude each time and never returned my calls. After working with them for 6 miserable weeks, we were forced to start the process over with a new lender. Fortunately that process with the new lender has been nothing but smooth sailing. In summary, I would say work with Mr. Cooper at your own risk. And if my advice means anything, I'd say run the other direction as fast as you can.

Mar 8, 2018
Absolutely the WORST company ever. Spoke with 6 different people ALL told me something different. No consistency there. I'd rather sell my property than have to deal with this company. In fact, I did.

Jan 17, 2018
Aweful mortgage company! They changed names from Nationstar (which is preliminarily a collection company) about a year ago but it's still the same horrible company. I asked to pay biweekly instead of monthly but they force you to pay a fee and use a 3rd party to do so. If you try to pay extra or early they will misapply the payment and try to charge a late fee. This has happened to me at least 6 times. My mortgage got sold to them so I'm stuck but if you have any choice DO NOT USE THIS COMPANY!

Jan 12, 2018
Was Nationstar and now is Mr Cooper, everything has been smooth with my loan, no issues, great mortgage company...

Nov 9, 2017
Just found out our Citi mortgage bought out by Mr Cooper. They were suppose to continue the auto withdrawal with no delays. Well, already late. Guess I'll have to search for a new mortgage company. Arghhhhh hate this.

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