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Member First Mortgage

Member First Mortgage

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4.0 Google Review
616 44th St SE, Grand Rapids, Michigan, 49548, United States
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Mar 7, 2018
GREAT EXPERIENCE! So willing to work with our special circumstances and I felt like they bent over backwards to get things to work out for our situation. Jeffrey Marklevitz and Paige Moore were AWESOME! They answered ALL my questions promptly - usually within a hour or so via email. They always told us exactly what was happening and why the process was taking the time it was (not that it was long - but just normal mortgage processing time things). I would highly recommend Member's First Mortgage!

Mar 7, 2018
Great people, and better rates and lower fees than the flashy, fast-talking guys on TV. Take a little longer than a "Rocket Mortgage," but there's a lot less hype and pressure. I'm a satisfied new customer.

Oct 23, 2017
Over all the process was smooth and mostly painless. Everyone I talked to was great. The only caveat came when I switched from a 15 yr to 30 yr I was told there was a fee ($1500.) to switch terms because of my credit score. These types of charges and interest rates imposed by company’s are ridiculous, something I’d expect from a bank.

Feb 19, 2018
Love my New House!!! The Staff at Member First Mortgage were always there to Help. Thank-You Member First Mortgage!!!

Jan 10, 2018
Terrible customer service, -5 stars Downright worst mortgage experience I have ever been through. They took almost 6 months to close, I have a 801+ credit score. Already had an account and loan with them. Also not my first mortgage. They don't return calls in timely manner, leave you under assumtions, then change conditions last minute and say it was a "mistake". Then Sold my mortgage off to another company before EVEN closing. Every step of the way was bs and didn't need to be. But use another credit union because CUs have the best rates. Pulled my credit a second time, BECAUSE OF THEIR INCOMPOTANCE. It was their fault, not mine, things got delayed. (Someone was supposedly off work) not my problem. Dropped my good credit score because of this. Said they would fix it and never did. They said they would have a manager call me after the loan process and work things out, when I said this is wrong. They never did. Thanks for nothing in the beginning and nothing in the END. Look elsewhere if you want good customer service.

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