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RBC Royal Bank

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2.2 Google Review

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12704 167 Ave #Albany Shopping Centre, Edmonton, Alberta, T6V 1J6, Canada

(780) 414-3041 maps.rbcroyalbank.com/locator/searchResults.php?t=1461

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Refresh Reviews 2.2

Jake R

May 14, 2019

If I could give it zero stars I would. The manager of that branch is very unprofessional and looks drunk. I'm sure they prohibit drinking on site, but she would ignore that. She is very unprofessional to the clients and her employees. I can see why customer service is so bad there. I've seen her yell at her employees and that is when I knew I would not step back into this branch ever again. Some sort of higher level needs to come down and inspect that location.

Jack Gunn

Feb 14, 2019

Every dealing I have ever had with RBC has been a bad one. At this branch the lady actually lied to me and my business partner in order to con us into a meeting we didn't need. They seem to go out of their way to make the simplest things difficult and have no desire to help make your life easier. After just a few months I closed my business banking account here and cancelled my business credit cards. I am now also cancelling my personal credit card. TD Bank never gives me any grief and they actually serve you with a smile and most importantly always make an effort to help.

Jason M

Apr 19, 2019

1 star because if you call customer service, and you're watchign TV and the TV has curse words, the robot will say good bye and hangup if it hears curse words, apparently the robot gets its feelings hurt quite easily, took me about 10 getting hungup ons to figure that out and well good bye forever stupid sensitive robot my funds are moving to any other bank that actually lets me get ahold of them without having to appease a hyper sensitive emobot that is contantly spouting long winded messages and not listening until its full 10 minute speech is over... i've been trying for several days now to get ahold of anyone at this craptacular instittution to deal with my accounts, but alas, short of going to the branch and just camping there until someone deals with you, they don't provide any kind of customer service

Patricia Fallis

Apr 2, 2019

So far not great they have messed up every thing from the beginning opened a business account with them for payroll for my self managed care employee and first they sent the cheques that were ordered to an old address (not even sure how or why that Addy was never even mentioned) sooooo needless to say that took 3 weeks to straighten out ....sort of they said that that account would have to be closed and start a different one so went in and thought that's what happened (still hadn't been able to pay homecare worker yet ) do they ordered cheques in this supposed new account.....waited 2 more weeks for cheques.....finally got them paid homecare 2 months later get a call from the bank asking if we wanted to transfer funds from the one account to another to cover the employees payroll check ...huh ? We should only have one account ffs !!! So they said bring in those checks and they will order new ones WTF???? idiots the lot of them grrrrrr I'm a quadriplegic not easy for me to get around this is unacceptable!!!

Miguel Romero

Nov 6, 2018

Worst customer service of all Rbc locations never had issues with them until they closed st.albert trail and 137ave location they had 10 times the.customer service

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Opening Hours

Mon:9:30 am - 5 pm

Tue:9:30 am - 5 pm

Wed:9:30 am - 8 pm

Thu:9:30 am - 8 pm

Fri:9:30 am - 6 pm

Sat:9 am - 4 pm Open Today