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First National Financial LP

First National Financial LP

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2.5 Google Review
800 5 Ave SW, Calgary, Alberta, T2P 3T6, Canada
(403) 509-0900 www.firstnational.ca
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Apr 18, 2019
We had a flood in our house a month ago and because of the extent of the damage First National had to be included on the insurance payout for the repairs. I have done my dudiligence and contacted Property Insurance department ahead of time to let them know that there has been an insurance claim for the house and that the insurance company would be sending a cheque for the repairs and materials that would be made payable to us as home owners and First National as they share "interest" in the house. VANESSA VERTOLLI is our representative from First National. In an email she stated that the money would be released to us especially since we have had to use our savings to now purchase ALL repair materials to get the repairs done in our home. I have now reached out to VANESSA multiple time via email with NO RESPONSE. I have trades people scheduled to start repairs next Tuesday... I am now having to pay out of MY pocket AGAIN to pay for the trades men to do the repairs. I have even tried calling her and no one will put me through to her voicemail. I am lost for words and very disheartened and disappointed with First Nationals customer service and lack of communication.... and it's awesome that she couldn't respond to my emails before Easter long weekend I AM SO ANGRY BECAUSE WE DON'T JUST HAVE MONEY TO SPEND ON $30,000 OF REPAIRS.... THATS WHY WE HAVE INSURANCE AND THEY ARE NOW HOLDING/KEEPING/HIDING THE MONEY WE NEED TO DO THESE REPAIRS.... THIS IS GETTING RIDICULOUS AND THEY HAVE PUT US IN A HORRIBLE SITUATION. WILL WE EVER GET THE INSUANCE MONEY TO PAY FOR THE REPAIR MATERIALS OR THE LABOUR??

Jan 13, 2019
I've been with first national for about 9 years. 100% satisfied. Good communication via email. Fantastic low interest rate.

Dec 10, 2018
just run from this company. don't even bother talking to them. they have so many hidden undisclosed fees its ridiculous.. I'd give a -1 if I could. do yourself a favor and save yourself from this headache.

Sep 22, 2017
I love First National. On the personal side I have a mortgage with them and they have always been amazing to deal with. I love their online portal for checking in and changing mortgage details. On the business side I am a Real Estate Lawyer and deal with them as a lender several times a week. They can move more quickly than any other lender I work with which is very important as we often wind up fighting with tight timelines. I've always found them to be 10/10 on any front that I could rate them on.

Oct 23, 2017
Switch my mortgage over to first national through a local mortgage broker and could not be happier! They offer many different payment options that my previous mortgage did not. Highly recommend looking at First National.

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Opening Hours

Mon:8:30 am - 5 pm
Tue:8:30 am - 5 pm
Wed:8:30 am - 5 pm
Thu:8:30 am - 5 pm
Fri:8:30 am - 5 pm

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