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RBC Royal Bank

RBC Royal Bank

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2.5 Google Review
5222 130 Ave SE, Calgary, Alberta, T2Z 0G4, Canada
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Google Reviews

Refresh Reviews 2.5


Mar 11, 2018
Friendly staff, helpful, and knowledgeable! They’ve improved a lot from previous years! Previous years were very stressful for customers and staff, for many reasons, but RBC was listening and made the needed changes 😄Staff is getting friendlier, Management more open and interactive, and they’re listening to their clients. Takes time for sure, but it’s got great results!

Oct 3, 2017
No matter when I come to this place it is alway painfully slow if you need a teller. Seems like they are understaffed or just have no sense of customer service. When you have a huge line and only 2 tellers working and no one else helping its not good. Even when there is a huge line tellers put up the next teller sign. When you see so many people in line you should try to process the customer before going in lunch. Also a simple deposit takes a long time which leads me to thing tellers are slow as hell here. Will be looking at changing banks.

Nov 9, 2017
Absolutely pittyful branch manager EDDY was arrogant and judgemental wouldn't cash my work check even after swiping my bank card /pin and showing ID and repeatedly answeredsecurity question the. Threatened me with closing my account and call police after u told him I wanted to speak to a superior I was the.n told he is"the man " while he pounded his chest and he will not not serve me I believe this man is a terrible representative of the rbc name and should be reprimanded

Aug 22, 2017
Opened a new account due to horrible customer service with our previous bank. Signed up for a promotion to receive a iPad while opening the account. It's been 2 years and still no iPad and no one seemed to do anything about it. Opened it joint, my card stopped working and when I went in the teller advised me I had no access to my own accounts as it was not joint but soley under my partners name. I was present when we set it up and that was not how the conversation went. After major inconvenience and not being able to use my card or access money until my partner corrected this my online login continued to work but all accounts displayed N/A online. Attempted to resolve these issues, fixed for a few days and then it reverted to how it was, I was told once again I didn't have any access as it was not MY accoint. After yet another trip to the bank to fix it. No resolve, abandoned the account, No iPad and no one seemed to care about following up or resolving the issue.

Apr 20, 2017
The staff were very pleasant to deal with. A person greeted me at the door and asked how she could help. Directed me to a teller and they were personable and polite.

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm
Wed:9:30 am - 8 pm
Thu:9:30 am - 8 pm
Fri:9:30 am - 6 pm
Sat:9 am - 4 pm