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HSBC Bank

HSBC Bank

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2.0 Google Review
2755 Lougheed Hwy ##41, Port Coquitlam, British Columbia, V3B 5Y9, Canada
(604) 464-6444 www.hsbc.ca
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Mar 25, 2019
I'm new to HSBC and so far... In terms of managing expectations, I don't think banks or any other large businesses are my "friends," so don't expect them to "care" no matter what their advertising says. Having said that... For the few times I've been to this branch, it seems like your average BMO, TD, etc. branch. Their fees are also comparable to other banks. Their online banking is not nearly as user friendly as other banks though - definitely needs improvement. Their reception is not friendly per se, but polite. So why the 5 stars and not 3 stars (or maybe 2)? One person made up the difference. Kevin Chen was approachable to the point of friendly and competent to the point of trustworthy. He made sure that he kept me informed and up-to-date with my transactions. He let me know right away if there was even a possibility of a delay or issue, but made sure everything went smoothly. To add icing to the cake - he valued my time! I don't know about HSBC, but I definitely recommend Kevin.

May 3, 2019
Within 2 month and three requests for replacing my expired debit card, today I got a no name card at the branch. This bank is not able issuing a new card, how I can trust it? 561066******2006

Oct 15, 2018
HSBC has the worst security in regards to how much security customers have to go through until they can log in to their account either online or on phone, and even if they want to edit something in their account while it is open, they would still have to go through extra security. If I was not forced to I would never bank with HSBC. the Customer support is also terrible, because even after verifying my self 2 times they still told me to go to the branch with two pieces of ID to get verified for a simple transaction error I had.

Nov 7, 2018
This Hong Kong bank will treat you well only if you are rich, good luck to those who are not.

Oct 5, 2018
My former account manager George Pun is not a very helpful person.

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Opening Hours

Mon:9:30 am - 4:30 pm
Tue:9:30 am - 4:30 pm
Wed:9:30 am - 4:30 pm Today
Thu:9:30 am - 4:30 pm
Fri:9:30 am - 4:30 pm
Sat:10 am - 4 pm