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RBC Royal Bank

RBC Royal Bank

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2.8 Google Review
5010 Kingsway, Burnaby, British Columbia, V5H 2E4, Canada
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Google Reviews

Refresh Reviews 2.8


Mar 14, 2018
This RBC is really good, good customer service. Everytime I go, the staff is always happy to help me, even when I make an appointment. Never had any issues.

Mar 5, 2018
I've been a RBC client for 3 years, and after my last visit to this branch I decided to change to another bank. I'm sorry for the girl up front that was nice and kind but the other woman that attended me at her office was unpolite and her treat was awful. She even cut kicked me out of the office (without solving my problem) because she had another appointment....

Dec 27, 2017
I went to deposit a cheque at this location and the teller advised it would be the standard 7 day hold period for it to clear, which I expected. I called up at the end of the period as the funds had not been released yet and I was told they had put a 57 day hold against the cheque.... It was a cheque to myself from another Canadian Bank... I tried calling the call center to get in touch with someone from the bank on 3 separate occasions. Each time I was told the branch manager had been notified and the second and third attempt I was told it had been escalated. I never received a call back explaining if it was a mistake, the reason for the hold, or anything... Horrible customer service.

Nov 23, 2017
I've been to this branch multiple times and the wait time is ridiculous. On top of that, the staff doesn't really listen. If you tell them "don't bother reading those popups, I'm just here to do..." they will ignore your request and tell you about all those "fantastic offers" anyway. Customer-focus is certainly not their strength. No wonder the wait time is a minimum of 20 minutes every time...

Jan 31, 2018
Very good service but had to wait to get vervice , very help you vervice. But it takes time.

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm Today
Wed:9:30 am - 5 pm
Thu:9:30 am - 5 pm
Fri:9:30 am - 6 pm
Sat:9 am - 4 pm