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RBC Royal Bank

RBC Royal Bank

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2.7 Google Review
133 W 2nd Ave, Qualicum Beach, British Columbia, V9K 1T1, Canada
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Google Reviews

Refresh Reviews 2.7


Oct 2, 2017
Wonderful service until I had a problem with my mortgage renewal. It did get straightened out but, there was no apology for making me come in two times to sign the mortgage renewal or that there was a problem on their end. The original renewal never got processed. And I was treated like it was my fault. I had to be assertive and let the bank know I wanted the new mortgage renewal to have the same rate as the first renewal. I had to argue to get that. Then, they gave it to me but, did not adjust the weekly payment amount. I was told that it was only about 75 cents difference weekly. Since when does the payment not have to match the interest rate? They did adjust it so the payment amount matches the interest rate but, they gave me an attitude about it.

Mar 28, 2018
Heavy sighs, obsequious 'help'; creating objections to getting the task done; making a customer jump through intentionally created hurdles: very disappointing experience. If you don't know how to do the requested job, just pass me on up to someone who does. Don't make it my fault.

May 29, 2017
Very approachable and friendly staff, especially Moriah. They never tried upselling products when in personal appointments and tried to give me the best products and advice possible. Exactly what banking should be.

Dec 11, 2016
Horrible staff

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm Open Today
Wed:9:30 am - 5 pm
Thu:9:30 am - 5 pm
Fri:9:30 am - 6 pm