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RBC Royal Bank

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3.3 Google Review

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218 Newport Dr, Port Moody, British Columbia, V3H 5B9, Canada

(604) 927-5683 maps.rbcroyalbank.com/locator/searchResults.php?t=4400

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Refresh Reviews 3.3

Louis Win

Jun 26, 2019

Some of the employees here are extremely unprofessional. They make the weirdest small talks with you ask you a series of personal questions and judge you afterwards. I get it, you need to ask the questions when Iâ€™m depositing money. But donâ€™t say things like â€œQuite a bit of money from doing (my job)â€. And itâ€™s â€œWhatâ€™s your occupation?â€ Not â€œWhatâ€™s your vacation?â€ This, this is a weird little branch. I go out of my way to go to the branch near Coquitlam Centre. That branch is managed like a bank, not a mob cash joint.

L R

May 15, 2019

I don't usually write reviews but the customer service that I received from Mohammed of RBC Port Moody prompted me to do so. He was very helpful and even called his colleague to make sure that all my options were explored. If anyone would like the 5 star treatment from a bank rep, don't hesitate to go to Mohammed!

Ramin AB

Mar 10, 2019

I had an appointment earlier this week with Samuel Ko, I believe that heâ€™s the most helpful person Iâ€™ve ever seen at RBC branches! Heâ€™s so patient, fast, kind, knowledgeable about his job and spent almost an hour to complete all of my requests regarding my accounts! Thank you sooooo much for everything ðŸ™ðŸ»

Barrie Poirier

Oct 5, 2018

I've had a great experience with RBC Port Moody. The staff was extremely friendly and helpful. I've had private meetings with different staff members and they all took the time to explain everything I needed to know with care and understanding. Shelley and Ali were so nice to me I truly felt that they care about me and my financial needs. Customer care and service are very high on my list on what attracts me to curtain businesses and this branch has gone above and beyond. So thank you all for being there for me. I truly appreciate it

Joshua Tyler

Sep 10, 2018

Horrible customer service. Other comments about lazy management are very accurate. Had them question a cheque from a high profile company written from another RBC account and questioning me on how I obtained it, and they outright refused it. They also refused to cash my work cheque which I cash every 2 weeks. Tried to tell me they can't verify I've cashed the cheques before. A LIE, I can see images of every cheque I cash online! I emptied my accounts and closed 2/3 of my accounts due to the HORRENDOUS service I received. Management insisted it was the cheque issuers mistake/problem. Went to another branch on Como Lake, was helped by lovely ladies and it solved in 20min or less. They also cashed my regular work cheque as per usual. Absolutely avoid this branch if you have anything more complicated then a simple transaction, they are ignorant and lazy at best. Go to Como Lake, the service there is amazing Everytime.

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Opening Hours

Mon:8 am - 7 pm

Tue:8 am - 7 pm Open Today

Wed:8 am - 7 pm

Thu:8 am - 7 pm

Fri:8 am - 6 pm

Sat:9 am - 4 pm