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RBC Royal Bank

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3.3 Google Review

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900 Gibsons Way #33, Gibsons, British Columbia, V0N 1V7, Canada

(604) 886-5400 maps.rbcroyalbank.com/locator/searchResults.php?t=2000

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Refresh Reviews 3.3

Andrena Gray

Oct 16, 2017

My experience with the Gibsons branch is only positive. All the staff members are friendly and helpful, and the manager is hands on (amazing these days) when I have an above and beyond problem. I love that. This is a great branch. We're lucky to have it.

Samantha T

Sep 17, 2017

Consistently receive exceptional service at the Gibsons branch, the staff are friendly, helpful and knowledgeable. The branch has a very good friendly feeling when you walk in, the staff greet me by my name. Last time I was in the manager helped me, she was so helpful & personable. So glad it's my bank!!

Vanessa Hughes

Jul 14, 2017

Worst customer service experience ever. They seriously need to learn a thing or two from the Sechelt branch(which is by far the best customer service I've received from a bank!). The Gibsons location is consistently rude and unhelpful. The first time I went there, no one greeted me. The lady who helped me did not say hello or even smile, she just stared at me and then asked what I wanted. I smiled, explained that I wished to take out the money from my TFSA, and she proceeded to show me how to do it myself online(without asking if I wanted to be shown). So what is her job for if not to help customers? I then asked her if I took all the money out, whether the automatic withdrawal to the account would be affected. She said no. The next month I received a letter saying I'd closed my TFSA. Which also in turn cancelled my multi-product rebate - making my account cost more! Ugh. Another time I went in, I watched the same lady be immensely rude to a nice old man. Both times she conveniently wasn't wearing a name tag, or it wasn't visible. I've still never been greeted there, and only about half the staff smile. I regretfully referred my friend to RBC (prior to using this location), and she has had consistently bad experiences with this branch too. I am just about ready to take my money elsewhere.

Joshua Linde

Apr 17, 2017

A serious issue came about as a result of lack of communication came from this branch, costing me $930.00. The bank manager did not pick up the phone at any time (8 calls during business hours - phone just rang) and did not return messages left. As I live in Ontario I wasn't able to walk in and speak to her directly, and I was forced to speak with a generic customer service line out of a call centre after two weeks of trying to rectify remotely. 20 years with RBC and now I am leaving due to lack of care and concern from the manager of this branch. The overall experience of being ignored was brutal.

Jason Lewis

Aug 26, 2017

I've had good experiences here

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Opening Hours

Mon:9:30 am - 5 pm

Tue:9:30 am - 5 pm Today

Wed:9:30 am - 5 pm

Thu:9:30 am - 5 pm

Fri:9:30 am - 6 pm

Sat:9 am - 4 pm