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RBC Royal Bank

RBC Royal Bank

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2.8 Google Review
1840 Cooper Rd, Kelowna, British Columbia, V1Y 8K5, Canada
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Refresh Reviews 2.8


Dec 19, 2018
When I asked them “ how can I cancel all the account?” after being treated very impatience and rude by three of their staffs including the branch manager, the branch manager answered “ do you want to do it now?” with arrogant attitude and no sense apologies. I saw many people left negative comment on this branches’ customer service, and I can tell you it is something they do not have. And for why? Easy, if you know your boss treat customers like that, would you not behave the same? I know I am still a student and I am a tiny customer, but I guess I still deserve some sort of respect. I have never been treated like that from any other bank. So I am going to cancel all the accounts with RBC, and my parents are gonna do the same Including all the investment with RBC.

Sep 3, 2018
Sorry RBC I hate to leave negative reviews, but after being a customer for over 10 years, your corporate policies have left me feeling steamrolled. I am currently dealing with the RCMP on my own for theft that occurred on my card, and now, after I paid for your security error, I have been double charged for these unauthorized transactions by your bank again. So for anyone looking to change banks, please do not bank with RBC. Our local representatives were completely toothless, just giving me phone numbers I had already called to deal with this ongoing issue. I have complained to the RBC Ombudsman, the Better Business Bureau and will be leaving this review on any site I can so as to warn other people about RBC. Big business strikes again! I don't expect to see any significant resolution to this issue but I will ensure that what was stolen from me will eventually be reconciled, by RBC either not getting customers based on my recommendation, or RBC losing customers from my experience with them.

Nov 17, 2018
Great experience every time I go in, especially compared to CIBC. Reps have far superior training. Banking delays are a thing of the past with these guys.

Oct 10, 2018
The Branch manager Denise and the teller Karren are extremely rude and horrible to deal with. Last time I came to the branch in my suite accompanied by my daughter, they cashed my check no problem. This time, in my regular clothes with my tattos showing, they implied that they didnt trust my checks, said the signature on it could be fake. This is the most unprofessional and judgemental treatment I have received at any establishment and I'm appalled at the way I was just treated. Denise looked me directly in the face and told me she has the authority to cash my check but is choosing not to. I will be following up with RBC Canada to report this atrocious behavior on behalf of their employees.

Jul 16, 2018
Mrs Friesen was outstanding in helping us open a business account today. She brought back memories of Sound Professional Banking Services of old. Took time to hear us out and helped in many ways. thank you. lawrence

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Opening Hours

Mon:8 am - 7 pm
Tue:8 am - 7 pm
Wed:8 am - 7 pm
Thu:8 am - 7 pm
Fri:8 am - 6 pm
Sat:9 am - 4 pm

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