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RBC Royal Bank

RBC Royal Bank

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2.9 Google Review
17931 56 Ave, Surrey, British Columbia, V3S 1E2, Canada
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Google Reviews

Refresh Reviews 2.9


Apr 16, 2019
Extremely slow service, never enough tellers to assist customers. I overheard a teller saying to a customer "Mondays are our busiest day"... And they only had 2 people working.

Feb 27, 2019
About two months ago I went in to see Rani about service charges on various accounts, the low-low interest rate in their high interest savings account, and GICs for money we have in all their non-interesting bearing accounts. She said, I’ll get back to you tomorrow. Two months later...no reply. I’m only a small client with about one million in funds between various accounts, so I guess I’m too small of potatoes for a big bank like RBC. Time to look to a credit union and leave RBC. The one star is for the tellers, as they are always pleasant...and google won’t let me rate less than one star.

Mar 26, 2019
I'm here in town for business, and I went in simply to break change for a $20. The teller was incredibly rude and condescending, and rolled her eyes to me wanting change smaller than $5's. Not a great customer service experience. Would never go back

Mar 26, 2018
Dale in the mortgage department is awesome. That's where the good stops. Rick Chhabra however needs some serious customer care training. We were on a tight deadline to get some funds and Rick dissapeared for a entire week. After getting his manager involved, He then no showed for our meeting and didnt have the courtesy to cancel the appointment. He made us jump through numerous hoops to get a small extension on our homeline mortgage. Then when it came to sign the paperwork, he dropped in some hidden fees we weren't told about for a house assessment that THEY needed. Needless to say, we backed out of the deal as even the bank manager Jason wouldn't do anything to make it right. So they ended up paying the hidden fees and got zero interested from me. I'm a 30 year RBC client and am looking elsewhere for my banking needs.

Jan 25, 2017
You can expect good service and friendly helpful staff

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm
Wed:9:30 am - 5 pm Open Today
Thu:9:30 am - 5 pm
Fri:9:30 am - 6 pm
Sat:9 am - 4 pm