RBC Royal Bank

Where to start... So about two months ago I opened up a "VIP" bank account at RBC, they offered an line sign up, and I thought this was great since I'm always pretty busy. I put all if my direct deposit there, transfered money, used the account, everything was fine for the first few weeks. Then I had the audacity to use their online deposit function on their app for a check I got from my now former employer. This is where the nightmare begins with RBC and this branch in particular. So I think everything is fine so I go to login online and have no access. I call in, they say they just want ID on file for me and to pop by any local branch so I do so. Then they say no, they also want my passport. This was frustrating but oh well, I bring my passport. Then they say oh no, go to your local branch. I asked why I wasn't advised this last time, they had no answer. I've spent hours now in the phone and in person trying to fix this. Finally I'm directed to this Edgmont location, thinking my troubles were over I was received. Oh boy was I wrong, this is when it gets EXTRA ridiculous. I should preface thus by noting I'm younger looking with tattoos and piercings. So I finally am at the "correct" bank. I get up to the teller, explain my situation, they look displeased, and go get someone. I'm taken to an office, told they had to make calls. I'm sitting there for over an hour and they come back and tell me I'll have to come back next Monday. Next Monday?! But it's been a week, they've had the check, I've shown two pieces of ID, and they are familiar with the employer since I had direct deposit. But no, even though it had already been a week, I was told I'd have to wait another week. They refused to give me a valid reason. I'm pretty sure if a rich fancy person came in to deposit a check in a new account, they would not be treated like this. I try calling but am told I have to wait the week again. My final visit other than closing my account happened that Monday. I go in, I'm taken to the office, I show them paperwork, IDs, paystub, and etc. After an hour of the same questions I had answered a million times. I was told I have access to my accounts again TWO WEEKS LATER. Then, and this is the REALLY good part. To add insult to injury due to the "incident" aka me using their system to deposit a valid check from my employer, they will no longer allow me to have access to e-transfers for at least 6 months. I was obviously upset, I asked why this would be, since I had access to them before. They said it was because I was a new customer, I explained again, that I had access before, then she said again it was due to the "issue". Like what? Seriously? So because you thought I looked suspect you made me jump through a bunch oh hoops. Then you found out I was legit, it was your error, but instead of apologizing, you try and penalize me further? Was this to help justify the egregious and discriminatory hold on my funds? When I signed up, 10 biz days max was what my contact specified. I finally got my money and they new restriction on the 12th. My contract also said I had transfers. So why have you broken contract so many times? Why are you discriminating against certain clients? Why are you breaching contract? How did you allow this to happen? Take my advice and chose literally any other bank.

My experience in this branch is everything that a customer can ask for. They were prompt, friendly and well managed. I've done a few transactions in this branch and eveything has been smooth and all completed within a good timeframe. Kim who has helped me several times, goes over the top to make sure you meet your needs and complete your task. Dave Mallari

I had a pretty important issue with my card, so i called at 5:59 on FRIDAY and the lady that assisted me(Nicole) picked up asked me 2 questions then hung up on me! I dont think that people from work should leave at exactly 6 when the work day ends at 6. Customer comes first!!! I tried calling again but nobody picked up and i was on the line for 1HOUR!!!!!!!!!!!!!

Won't exchange US funds for Canadian unless you have an account. Bah. Banks with such silly rules show they aren't after people's interests at all. Just their own. May as well join TD next door. Who did exchange.

It's a bank, don't get your hopes up