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Premium Mortgage Corporation

Premium Mortgage Corporation

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4.5 Google Review
2541 Monroe Ave, Rochester, New York, 14618, United States
(585) 241-0000 www.premiummortgage.com
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Google Reviews

Refresh Reviews 4.5


Nov 14, 2017
Phyllis and her team, including Rebecca, were accessible and made the entire process easy to follow! Phyllis answers my texts at 8pm! They care about making sure things get done in a timely manner, and that you know what’s going on every step of the way. Love love love these people! And their office is BEAUTIFUL!

Jan 2, 2018
At the end of it all, we got the house, in the beginning Amy was great, and the rest of our process was like pulling teeth. Had to send items numerous times to the Tina, the Senior Processor. Responses were short and many times unclear or a regurgitation of the line items in our welcome packet without further clarity. Updates on how the process was going and if we were on track were not a part of our experience. I almost didn’t write a review because I don’t like spewing negative reviews especially when it could just be a fluke, but I just found out a coworker is using them for a house she is closing on soon and is experiencing the same struggles. Both of our realtors highly recommended Premium, and if I’m honest my best guess is because Amy was great even at the point of having to interject in the roundabout conversations that we were experiencing. I wish I could rate higher but this is based on the general overview of our experience strengthened by the likened experience my co-worker is currently going through.

Jun 20, 2017
There is a lot of confusion still surrounding the mortgage loan industry. While my initial impressions of Premium were negative, it was mostly due to my lack of information. Premium actually is a good company and the CEO took the time to step in and clarify what was needed to move forward with the mortgage. I'm not sure if the process could be made more clear, but I think that clarity should be an overall goal for both customer and client.

Apr 25, 2017
Can I rate less than one star? Our experience from the beginning was lacking in competence and any sense of knowing how to communicate. It was a total disaster- DO NOT use these people if you are a small business- they have no idea how to deal with you or how small business even works- ridiculous. Can't tell you how much stress this company caused us- STAY AWAY!

Jun 9, 2016
I could go into deep detail in regards to my great experience w/Premium Mortgage, from Chris L. meeting with me on a Saturday that worked for my schedule to Wendy C. persistent follow up and prompt detailed reply’s but I won't because this review would go on forever. Both Wendy and Chris were professional and always made me feel like I was there only client. That is how business should be done and used to be done. Premium Mortgage is a great business and I write that because most business’s large and small could care less and everything is just a transaction w/no accountability. In fact I have already recommended others who are currently processing a loan with Premium and there experience has been the same.

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Opening Hours

Mon:9 am - 5 pm
Tue:9 am - 5 pm
Wed:9 am - 5 pm
Thu:9 am - 5 pm
Fri:9 am - 5 pm