RBC Royal Bank

Don't have any respect for confidentiality. They will collect all your personal data and play with it, and share anybody they like. Beware of these unethical ones...

Consistently poor service and lack of respect from staff. Best to go to another RBC location.

Phatic branch and there staff, 1st of branch opens at 9:30 am ? Really I didn’t paid atten when I made a mistake by opening a business and a personal account, all the tellers are so useless & slow that I have left the 3 people lineup due to fraustation many times ,couldn’t bare watching painfully these ladies typing 1 word in 5 min , and I had the same experience that one of fellow client and googler had, brought in bank draft from my other bank TD to deposit into my personal account, I paid $7.50 for draft to TD so it’s gurantee funds, to my surprise they wanted to hold for a week? How stupid is that , and when I reached out for mortgage that was another story lady “sandra” suppose to be calling me that was in early feb/2019 I have yet to get a any follow up till today , how phatic this branch and there staff could be hmmm I”d say very phatic useless bunch 👎🏽

I and my friend originally went to this branch in order to print statements and get some US cash, and we were provided with excellent service by a very nice young lady Jocelyn Song. She was super kind as well as very helpful, always with a happy smile. We did not realize she is also Mandarin speaking until she pulled up our profile and mentioned our names correctly (her English is like the local staff without accent). Not only she complete our needs efficiently , but also she offered us the most effective information about our banking. We then had an amazing appointment experience with her several days after. Without her help, I would not have found that there is an e savings account that meeting our needs much better than the one we had, which gave us little interest. Jocelyn helped us with GICs with a even better interest rates. She also gave us a US account and showed us to how to exchange US so easily through the app, without have to wait in line travel to a branch. She even showed us how to add our cards to the RBC wallet app to tap my phone for shopping. Now I depend on this function daily. I wonder why my previous account manager did not tell me any options I could choose. She has many helpful little tips about online banking too, like print void check, give account nick names and set alerts, now I get a message after every single transaction, which makes me feel so safe. I enjoyed and appreciate her advice. Hope she can stay this branch after her training so that we can visit her so conveniently from western. I have already highly recommended her to friends as trusted account manager.

I have to say Jocelyn 's super nice and friendly, love her hospitality and professionalism.