RBC Royal Bank

I have been banking here for many years staff has always been kind to me and always pointed me in the right direction I. don't go in the bank much anymore because of all the fancy online banking apps,

worst customer service experience.

So angry at RBC I want to move Banks.. The offer for the FREE iPad is a joke, I made sure I asked questions via phone and in Branch and the Branch confirmed the next day that yes if you have an existing account you still qualify. So saying that I opened up the VIP account which the fees are $30 a month and it dbled from what I had and you also get a free savings account and US account and other perks. It takes a lot of work switching all your PAP's, Direct Deposits especially with Revenue Canada and payroll and every other place from dentist, doctors, internet, cell you get my point. You had to have either 1 direct deposit or 2 PAP's withdrawn by Nov 30, 2018 to get the iPad. I had completed it all on July 23rd ish and waited to get the email how to claim and that didn't come so I called the Call Centre and the 1st guy was rude and talked down to me and made it as if I was stupid and then also said my branch needed re-training and that I didn't qualify because I had an account and I told him that I doubled verified and was told yes so I then said I wanted to make my account go back to the regular one and get reimbursed fees for their mistake and he had the guts to say NO and that this would teach me a lesson and I said a lesson I even went to my branch they had just closed and I was going to literally close my 3 accounts, take out my RESP, TFSA and my kids accounts and go to another bank. Low and behold of actually getting through to my banks direct line because it goes to the call center and they are of NO help. This dude told me I had to move everything back to my other account and I'd still be charged fees for both accounts and I asked to speak to his Manager and that Manager was no different then again I don't even know if it was a different guy they sounded the same. Pretty much degraded me and made me sound like I'm stupid and couldn't read and the fine print and said he had other matters more important to deal with and hung up on me. I have tried to get a hold of my branch 5 times today to have no one pick up or you have to have their direct line. If I wasn't sick I would have been there at opening and closed every account and moved to a new bank. I'm more than happy to move all my accounts and VISA to a new bank that would love to have me as a customer such as Capital One who I have a Credit Card with another bank maybe TD or CIBC?? How my local Branch actually call me before I come in on Friday that be nice wouldn't it, OHH WAIT I can't leave a message for anyone or yet alone they don't even have a general mailbox. Very unhappy customer right now.

customer service could use some work

Great Branch, all right hours, very friendly staff that are very knowledgeable about all facets of banking up front at the wickets. For more complex issues like mortgages, GICs, Investments, and Portfolios then you should probably reach out to make a legitimate appointment as one can not possibly talk up at a widget for anything I have mentioned above. They world actually tell you to maskedvAnn appointment, yet steer you to the men / women who would handle the different financial services your interested in conversing more about.