Verico Reliance Mortgages

Thank you once again Kirsten!!! I would not think to go anywhere but to you. This is the second time you have made our home purchase non-stressful. Your confidence, calm and personal touch make it a absolute pleasure dealing with you.

Kirsten, I cannot express my gratitude to you for all you have done for Eileen and I over the past 15 years. From start to finish your service has always been exemplary, outstanding and top notch. Your attention to detail, your care and concern, as well as your on-going communication throughout the years has been and continues to be amazing! If there were an expression of gratitude bigger than thank you, it would be owed to you. We have made a trusted contact in you and will happily use your services in the future years to come. So, thank you, for everything that you have done for us. We appreciate your dedication and expertise very much. Steve Warren

HORRIBLE experience! Kirsten Plester of Verico Reliance Mortgages in Orangeville is unprofessional, unreliable, and almost lost us our very first home. My brother recommended Kirsten to us so we anticipated a good first-time home buying experience. We were very wrong! We worked with Kirsten for 6 months… While we recognize that we weren’t an easy or “normal” case (my husband changed jobs during the course of that 6-month period which prolonged our ability to get approved), we often sensed frustration in speaking to Kirsten on the phone. She rarely made us feel like she had the time for us, often rushing us off the phone. She chastised my husband when he informed her that his pay rate at his new job was going to be less than originally anticipated, remarking sarcastically, “you’re not making this easy for me”. The way she spoke to him was unprofessional and insensitive. Once we found a home we wanted to buy, she began the process of finding a lender, and kept two lenders on the hook to see which one would give us a better rate (we later learned that this was a big “no-no” in the industry). However, she failed to respect the tight timeline we were working under, and as a result of being downtown for the day and not having the ability of reviewing offers on her phone until the following day, we ended up having to get an extension because her job wasn’t done on time. This was a recurring theme, as she was often unavailable during entire days at a time. At one point, her advice to me was to “sign both offers and accept whichever offer came back approved first, because they were both basically the same”. When my husband said he didn’t think that this sounded like a smart way to determine which lender to go with, especially since the offers were very different and felt like she hadn’t explained them properly, or even examined them herself, she became irate on the phone and said she didn’t have any more time to speak that night. The entire reason she was not able to meet with us in person was because she wasn’t willing to do so. My husband made the decision at that point to not work with Kirsten any longer, as she had already put us in a very tight position. She had also on several occasions been very rude to our realtors on the phone. There are multiple instances I haven’t even mentioned of speaking or acting in an unprofessional and unethical manner, and I hope that no one else has this negative or horrible an experience in buying their first home. Our intention for this review is that no one else has the same experience working with her. I would NOT recommend Kirsten for her services. We went with a different broker who was able to pull off a miracle in a very short timeline, and make sure we didn’t lose our home!