PNC Bank

I despise this bank. They change their policies without telling you anything...not only do I hate this bank but I hate the customer service and every PNC bank in general....I went under 500 in my account and they started taking money out every month without telling me, I called customer service to ask why the fee was charged, he said "I don't know, let me refund you the money" long story short, the money was refunded and then the next month 7 dollars was taken out again...I called customer service once more...and they said they charge a monthly fee for not having at least 500 dollars in the account...I tried explaining that I don't have a job at the moment and that I have no money coming in right now, they didn't care...they pretty much said that isn't their problem and that is the fee they charge. They said their policy changed in June 2017, no one ever told me this and the guy on the phone was a jerk. I tried getting my refund because no one informed me of this but they said they can't do that because I already had a one time refund from the last time, even though they never told me about their monthly fee until now. I had to close my account because of them and create a joint account with my girlfriend. She has a student account. So they aren't supposed to take money out of it. But now that I am on there they charged us a 15 dollar fee for transferring money from growth to spend too many times. Even though they said their wouldn't be any charges....they never told us about it until they sent us a statement in the mail saying they charged 15 bucks because there were too many transfers. They never warn you, never tell you anything until the money is already taken out....we went to the Lapeer branch and got the money refunded but now we both have to go in and sign papers before they stop taking money out...I hate this bank so much, I never would recommend them to anyone. They are a bunch of greedy bastards who care about nothing besides sucking as much money out of you as they possibly can...they change their policies too much and never tell you anything. They are nothing but a bunch of Sly, theiving bastards who need to be put out of business...everyone should stop banking with them, close your accounts and just save the money...I am switching banks soon because I can't stand them anymore.

Terrible customer service. Tellers are rude and condescending. Typical of a big corporate bank. I'm taking my business to Lakestone bank where I can get good local personal service without all the ridiculous fees.

wish i could get i even it zero stars but that's not an option. every time i go to this bank there is some kind of issue. i can't even get my own money out of the bank without my mommys signature and i'm 19 years old. do i also need her signature to close my account?

Only gave one star because 0 stars is not an option. My husband went into the bay city lafayette branch to close his account. The banker that took his request and then did not cancel his debit card and did not bother to call us to let us know that charges had come through and the account could not be closed at that time. When I realized this two days later and called the branch, the asst manager Jessica said"yes they messed up and didn't call us about the account having new charges and being negative but she was going to do anything to fix it". I called the customer service line and filed a complaint against the branch. I then received a call from the branch manager 3 days later stating that she would take care of everything and make it right. She stated that it would take a few days to get the approvals but when she did she would call me. It has been 2 weeks since this call from her and I have not received a call back as promised and she refuses to take my calls when I call the branch and never returns the call as requested on her voicemail. WORST BANK EVER!! Unless you like giving your money away, avoid this bank at all costs!

i am a pnc customer and live in lapeer but the service at this branch is so poor that i have found going to the dryden location much nicer the dryden location is worth the drive to be treated with respect do your self a favor don't go in use the atm only!!!