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RBC Royal Bank

RBC Royal Bank

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2.9 Google Review
1450 Major Mackenzie Dr E, Richmond Hill, Ontario, L4S 0A1, Canada
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Google Reviews

Refresh Reviews 2.9


Jun 20, 2019
Stay away from this location at all costs. Inexperienced tellers, awful customer service. Every month I have to pay 2 visits, one to deposit a cheque or do a simple transaction, another to fix the mistake and spend hours trying to undo what ever that was done during the first visit. If you care about your time and business, go to another location.

Apr 8, 2019
This RBC branch is good, staff are nice and welcoming expect for few of them are not. Overall it’s ok.

Jan 8, 2019
Amazing service provided by FA Wendy Her customer-oriented service and significant experience in banking build my confidence and trust in her advice and recommendation.

Dec 2, 2017
Everytime I go into this branch they seem to advise me improperly and end up causing me headaches and problems that are completely unnecessary due to their incompetence! They have caused the following issues: - advised me i had travel insurance only to find out i had travelled twice out of the country completely uncovered! had anything happened i would have been completely without help. - failed to process account changes resulting in fees that i had not agreed to. - failed to process things properly resulting in my credit card being sent to the wrong address (an address i have never lived at)! - repeatedly failed to input information properly resulting in me having to correct it via the direct phone lines and waste tons of my time on hold. - improperly processed address changes, causing my credit card to be on hold/cancelled, resulting in embarrassment and inconvenience when trying to complete a work-related transaction. - advised me wrongly about credit information and the effects of changes on my person credit. .....through all of this they have never even said "sorry" or admitted culpability for their actions, but rather, tried to blame me when i only ever acted under their advising. then they try to advise me to opt for more expensive accounts and such that dont satisfy my needs - aside from the fact that trying to make a sale while you are rectifying a mistake that is still not fixed is absolutely unprofessional! save yourself the headache, use the phone systems or travel to a competent branch!

Jan 15, 2018
Great branch with simply excellent and attentive customer service!

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm
Wed:9:30 am - 5 pm Open Today
Thu:9:30 am - 8 pm
Fri:9:30 am - 6 pm
Sat:9 am - 4 pm

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