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RBC Royal Bank

RBC Royal Bank

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2.6 Google Review
966 Ontario St, Stratford, Ontario, N5A 3K1, Canada
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Refresh Reviews 2.6


May 1, 2019
The tellers are kind and I like their customer service

Jan 5, 2018
I believe the staff needs to be trained more on what "foreign" money looks like. My 17yr daughter had brought in some American money to exchange that she had received from her Aunt. The bills were from 2001. It took 4 different people to authenticate them because they were 17yrs old...what would happen if they got bills from 1980...ugh. Anyways, one of the tellers actually asked my daughter if they were fraudelent...are you serious? Get it together...get more training on your money skills but also on your interpersonal skills.

Nov 28, 2017
Incompetent staff. I picked up some cash and Jeff tried serving me. He only uses one hand, and counted the money onto the keyboard. Once there was a stack, it slid off the sloped surface, so he used his stomach to stop it from avalanching off the desk, while he continued to count. Suddenly he got confused and hunted around on the floor and under the desk. When two bills stuck together in the corner, he waved it wildly around to shake the other one loose (one-handed) Twice he lost his count and finally just gave up on counting it, then ran it through the machine. By the time Jeff was finished, he was so nervous that he could barely speak coherently, or handle the envelope of money without dropping it. So to the management, please put someone capable at the counter and get Jeff to wash windows or sweep floors. I just don't want him scattering my money on the floor or letting it fly to the wrong customer when he's waving it around!

Jan 10, 2018
Service here is terribly slow. A few times a year i make the mistake of trying it out and am always dissapointed. I have about a half hour time within my hour lunch break but it is never enough time to make it through the short line and have the work done. Terrible.

Jul 5, 2019

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm
Wed:9:30 am - 5 pm Open Today
Thu:9:30 am - 8 pm
Fri:9:30 am - 6 pm
Sat:9 am - 4 pm