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RBC Royal Bank

RBC Royal Bank

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3.1 Google Review
1330 Baseline Rd, Ottawa, Ontario, K2C 0A9, Canada
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Refresh Reviews 3.1


Mar 23, 2018
I do not advice opening a bank account with this bank RBC. Their banking transactions dont get posted immediately in your bank account. Must the time they take like 2 days until u see it in your bank account. For example my insurance payment was taken on the 21 but I dont see it has been taken only after 1 day or 2. Because of this delay made me loss so much money. They charged me so much NFS like around $600 because of the transactions being posted late. Now I understand why they offer a cellphone if you a open an account with them so you can stay with them at least one year. Now I am stuck with them paying $14 a month for my account for one year. I called them and they didn't help me not even. 0 star for customer service.

Aug 1, 2017
I have been dealing with this bank for our business for the past 3 years. They helped us get started when a bank I had been dealing with for over 19 years would have nothing to do with us. I always have great customer service and I find the staff and employee are always courteous. More recently my new business account manager met with us in our Business and brought a personal account manager along simply because I had requested for her to give me the name of someone who I could speak about switching my personal banking to RBC. I am now an happy customer. Great people, great service.

Jul 8, 2017
Was asked to go my closest branch to help with a change on my account. I went to a teller, and after standing there for 20 minutes, he came back saying my account had been updated. When I went to an ATM later that day, I found the update hadn't been done. Re-visited this branch twice after to find out why it hadn't been changed, and at the very least, why a record of me asking for the change wasn't recorded. The first time back, I was met with a very condescending teller, who refuse to tell me anything other than I'd have to come back when a manager was there. The second time I found a manager. Although his manners were a lot better than the tellers, I didn't succeed with what I asked for from the beginning, after multiple wasted visits. VERY unprofessional and unorganized.

Nov 30, 2017
Went to the branch for updating my business info. They said it may take up to 24 hours. So far, after 5 days nothing was done. It is just impossible to reach them over the phone. All calls are rerouted to their central system where you should expect a minimum of 20 minutes wait time. If an agent finally answers your call and you ask to be connected to the branch, the call gets lost ... Unprofessional service, lack of customer consideration.

Nov 30, 2017
It is a busy branch but the service is still good and usually only go for things I can't do online or at the ATM

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm
Wed:9:30 am - 8 pm Open Today
Thu:9:30 am - 8 pm
Fri:9:30 am - 6 pm
Sat:9 am - 4 pm