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First National Bank

First National Bank

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3.7 Google Review
711 State St, Erie, Pennsylvania, 16501, United States
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Refresh Reviews 3.7


May 25, 2018
Manager is the rudest, most unprofessional, unethical person I have ever spoken with, she wouldn't even let me get 3 words in without cutting me off like a drunken emotional teenager arguing with a boyfriend. I had banked with this institution on and off for over 10 years, as well as several family members. Closed my account today and felt a sense of satisfaction that rivals the day I canceled my cable through Time Warner/ Spectrum. Byyyyeeeeee horrible banking institution..... Byyyyyeeeeeee

Jun 3, 2016
I have a vehicle loan through this bank because they have a low interest rate. Biggest mistake I've ever made. They're customer service is absolutely terrible as when I call they don't take any extra steps to help me if they don't have to. Example; I need to renew my registration and lost the renewal I received in the mail. I called the office and the representative told me she doesn't have that information and had a slight attitude as if I was crazy for asking such a question. When I got my vehicle, I went to the office numerous times on the days I didn't work(I work in the hospital with crazy hours) to set up automatic withdraw. Well, it took 8 months to accomplish this. They lost my paper work two times, told me they can't do automatic withdraw from the bank I actually belong to and also told me its my other banks job to pay them! To pay them before the bill was due you have to go into the branch as they don't take payments on the phone unless the bill is due. Now that wasn't feesable because I work until 430 and couldn't make it in time. Needless to say, I will never do business with them again as Iv'e been through the ringer more times than I care for. They are very inconvenient and act as if you're inconveniencing them. Everyone else that I discuss this with also have a poor outlook on this "company".

Apr 26, 2016
Awesome customer service when I called !!!!

May 19, 2012

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Opening Hours

Mon:9 am - 4 pm
Tue:9 am - 4 pm
Wed:9 am - 4 pm Open Today
Thu:9 am - 4 pm
Fri:9 am - 5 pm