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RBC Royal Bank

RBC Royal Bank

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3.0 Google Review
9325 Yonge St #26, Richmond Hill, Ontario, L4C 0A8, Canada
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Apr 11, 2019
Tellers behave very bad, they don’t have information well, they don’t spend time for your request. When they don’t have any idea about your request they don’t do anything for you. I haven’t seen a teller like Elly in any banks. They even didn’t apologize about her behavior!!!! I got shocked! They waste my time for one hour and didn’t finish my job!! They don’t respect people and their time.

Mar 26, 2019
I went in here to check if I can open a new credit card account and if needed, a bank account. The lady who was supposed to help us out (Aida) was very rude. She kept saying that is it not possible to open a credit card account if we were in the country with a job for less than a year and if we already have another credit card. I went online and applied for an RBC credit card and it was approved immediately. She was nice at the end but very rude initially. I would expect a customer agent to be nice even though they cannot help you out with anything.

Mar 28, 2019
The absolute worst experience I have had at any bank in my life. I go in when there is well over over 30 minutes left until closing to open a new account. The manager Maryam, tells me "No we can't, come back tomorrow" in the rudest tone. I asked why it is not a possibility and she insults my intelligence by saying "because there is half an hour left until closing, it is common sense". I asked her to show me the rule where it says you don't have to do your job for the last half hour of your shift. When I threatened to report her to HR she then completely changes her tone and tries to change the narrative saying I was being unclear and rude. I will not be opening an account with RBC and neither will my family members that were going to the following day. I hope disciplinary action is taken toward that representative.

Mar 19, 2019
I would make a draft that payable to embassy of Pakistan for my son’s passport at this branch , The staff asked me first about nationality,...., after that asked me more information about my son and something else and put it in system,..... The staff told that is the instruction and must follow it. Finally the staff told me if I ware from another county it wouldn’t need those information.!!!! OMG!! I thought Canada is multi culture!! I am very disappointed that nowadays policy and money making is more important however you are in Canada . If it was an (true) instruction, it must be shown in public !!!

Feb 2, 2019
I went in to set up a financial savings plan and calculate my monthly and years expenses and I was given amazing service from a gentleman by the name of Andrei Uretii. He was extremely helpful and professional and in addition, walked me through the MyAdvisor feature which was so helpful. I would highly recommend this branch as well as speaking with Andrei Uretii as he was able to surpass all my expectations and meet all my needs.

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm
Wed:9:30 am - 5 pm Today
Thu:9:30 am - 8 pm
Fri:9:30 am - 6 pm
Sat:9 am - 4 pm

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