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Ryan Kelley - The St. Louis Home Loan Expert

Ryan Kelley - The St. Louis Home Loan Expert

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4.2 Google Review
1600 S Brentwood Blvd #700, St. Louis, Missouri, 63144, United States
(314) 781-9700 thehomeloanexpert.com
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Refresh Reviews 4.2


Dec 13, 2017
Go to your local bank. These guys make promises on their commercials but dont come close to delivering on them. Dealing with my bank was so much easier.

Oct 10, 2017
Do not trust what they tell you about your initial interview, they will make it sounds easy, once they get all you need from you they won't do what they pre-qualify for. Avoid this scam company and go to your local bank or your credit union. I had got better deal with my credit union and they have better customer service aslo.

Jul 19, 2017
Just purchased our first home with every ounce of confidence in Ryan Kelley and his team. Our closing date was less than 30 days from contract, and they had appraisal, underwriting and loan commitment completed in the same week. Heather was our star processor and answered all of our amateur questions with class. Thanks to everyone for all of your help!

May 22, 2017
We closed on our first home this morning and it would not have happened without the assistance of The Home Loan Experts. My husband and I were shopping for lenders (unsuccessfully, I may add), when I saw a commercial during a Cardinals game. I immediately went to their website, entered my name and contact info, and received a phone call literally less than five minutes later (and on a Saturday, to boot). We discussed preliminary steps, I gave some additional info, and we sent in all of the required documentation. Pre-approval came just two days later, along with an insanely low interest rate. Our loan officer, Nick G., was with us every step of the way and quickly answered all of my newbie questions, as well as talked me down from the ledge the times I started to freak out about the massive undertaking of buying a new home. Fast forward six weeks - we found our dream home, got everything squared away, and closed today. Working with this team has been a dream, and we can't thank them enough. Would highly recommend to anyone looking for a lender.

Jul 7, 2017
They only care about raking in their commissions with minimal effort, could care less about their customers! We attempted to refinance with them, and after having been told not to make our mortgage payment for that month we didn't hear anything from them for weeks. No mention from them of closing being delayed or notice that we should in fact have made that payment. We ended up a couple days delinquent on the payment which in turn killed the refi deal. They didn't even give us the courtesy of calling to let us know the refi had been declined, we eventually had to call them ourselves to find out! Now they are refusing to write a simple letter on our behalf to help us get our credit restored. Complete lack of empathy and interest in decent customer service. Go somewhere else that actually cares about customer satisfaction and not just their own profits!

INDUSTRY BLOGS

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Opening Hours

Mon:7 am - 7 pm
Tue:7 am - 7 pm
Wed:7 am - 7 pm
Thu:7 am - 7 pm
Fri:7 am - 7 pm
Sat:7 am - 7 pm

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