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Rowlett Mortgage Lending, Ltd.

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4.1 Google Review

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1529 E Interstate 30 #104, Garland, Texas, 75043, United States

(972) 203-9033 www.rowlettmortgagelending.com

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Juan Saenz

Dec 7, 2017

Obviously I have never met any of the RML's customers here, but I know you'd be lucky to have Katherine as your realtor when Hunting or selling a Home My advice? Take Her and don't look back. She'll be the best decision you've made in a long time. Juan

K Thomas

Oct 7, 2017

Full Disclosure- My husband and I were approved and closed our loan with Rowlett Mortgage, our experience throughout the process is the basis of my review. Applying was easy, things seemed to be going fine at first, when we had an accepted offer on the property is when things got tricky. The staff at Rowlett was completely unprofessional and rude and they lacked basic communication skills. We reached out to clarify certain details on our application, and many times had to ask the same question several times before receiving a response. Many times we emailed the office with no response until getting our realtor involved or making several phone calls. Katherine seemed to always blame the Customer for the shortcomings of her company, absolutely horrible customer service. In the final week of closing, it was discovered that Rowlett had made an oversight on our application and almost caused our entire application to fall through which had nothing to do with us or the seller, her company just failed to read the original listing and documents attached! At this point, we were ready to bail from her company but we only had about 5 days before we had to be out of our current residence so we hesitantly continued on. Finally, our realtor and the sellers agent got involved and demanded the file be closed and our loan closed 4 days later. Overall, I do not recommend this company, the owner herself does not appreciate the business of her Customers, and her staff follows her lead. Katherine has a history of blaming the Customer for their bad experience, which is completely unprofessional. When buying a home, especially as a first time homebuyer, it's important to find a lender who is understanding, communicates well, and appreciates their customer, Rowlett does not meet these characteristics.

Jared Gallegos

Dec 20, 2017

From start to finish the process was confusing unprofessional and difficult. I did have a great realtor they recommended and without her I would have been in the dark. I was not treated as a customer or with respect. I did finally get everything done and closed after fighting the whole time. Beware

phillip aught

Oct 10, 2017

Rowlett Mortgage is the best lending company in DFW & surrounding cities. I've worked with Katherine on getting my buyers into a brand new home in D R Horton's Bear Creek Community. VERY transparent & smooth process. My Fort Worth buyers bought a preowned home with a Rowlett Mortgage preapproval as well! The staff in the office were very friendly & guided my clients & I through the lending & closing process. Rowlett Mortgage offers 100% financing....NO DOWN PAYMENT NEEDED! Looking forward to more business.

jarrod williams

Oct 6, 2017

Katherine and Anna helped me and my family with the VA loan process to secure our new home, great work with all that paperwork thanks.

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