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3.3 Google Review

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Austin, Texas, 78717, United States

(512) 258-9600 www.bbt.com/bbtdotcom/locator/details/10900_k_lakeline_mall_dr__austin__tx__78717?ReferralSource=GV&CampIDMaj=AKH&CampIDMin=AR&cmpid=3980

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Victoria Gunther

Feb 14, 2018

Service is so bad I have created accounts at another bank and plan to never use BB&T again. I called on a Friday afternoon before 4:30 to increase my spending limit on my debit card to make a large transaction. The lady that helped me told me that she would try and "call around" to get my limit raised and would give me a call back to let me know. Literally 2 minutes before 5:00pm she calls telling me I have 2 minutes to call someone and gave me the phone number but that they are closing in 2 minutes but if I "called fast" he could help me. I asked if my limit was raised and how soon would I be able to complete my transaction and she said she didn't know he would have to tell me but it could take a few business days for the limit to be raised and she was busy with another customer. She spoke for over 2 minutes so the branch was already closed. I wasn't able to complete my transaction or confirm that my limit was raised. I never received a call back or notice from anyone that this was completed. I waited a few business days due to her instruction and tried to make my large transaction once more time and it fails AGAIN. I call the branch and the teller said the banker told her that my limit was raised but only until yesterday. WHATTT?! So now she had to log into "another system" to try and raise my limit but there is a managers meeting today, very convenient, so she doesn't know when she can do this. I asked for a timeline she said she doesn't know and will call me in 30 minutes. This is the worst customer experience and isn't the first experience like this. I have had to dispute multiple random "fees" with them on multiple occasions. This experience was the final straw. I will be moving all of my funds and direct deposit to another bank with a much better track record of customer experience. Banking should not be this stressful.

Elijah Whites

Jan 25, 2017

This is a Great bank. Our family has been with BB&T for a couple of years, and I have never had any issues compared to the bank I came from. Great for Small business as well. They really helped us get started

Barb Jennings

Sep 13, 2016

We loved the instant recognition when we walked into the bank. Everyone has been friendly and helpful. Shout out to Mary... we miss you!

Erin Veale

Jun 15, 2016

Everything we try to do with this bank is painful and takes forever. They say they do things and then when you check,they are not done. When I deal with them it always takes multiple phone calls and then I have to get ugly in order to get it done. The ONLY bright spot here is Mary. Mary is always helpful and kind, she is a gem. Maybe she should be in charge.

Sami Alasi

Jul 22, 2015

THE MARKETING GUY AT THIS LOCATION (lake line)COULD DEFINITELY USE AN ATTITUDE ADJUSTMENT AND TRAINING ON HOW TO DEAL WITH CUSTOMERS. He's very rude , condescending and unprofessional .my dealing was supposed to be with Melissa and she was nice. till I spoke to this marketing person. Who knows nothing about small business needs. I was supposed to be dealing with a loan officer. not a marketing. if you're a small business owner don't deal with this bank. They're very bad . specifically the marketing person. And yes he has the bank full support to mistreat and disrespect customers. I recommend you go to a bank that really cares about your small business. That's what I did.

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Mon:9 am - 5 pm

Tue:9 am - 5 pm

Wed:9 am - 5 pm Open Today

Thu:9 am - 5 pm

Fri:9 am - 5 pm