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RBC Royal Bank

RBC Royal Bank

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3.6 Google Review
7020 St Barbara Blvd, Mississauga, Ontario, L5W 0E6, Canada
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Google Reviews

Refresh Reviews 3.6


Feb 5, 2019
This branch is the worst RBC branch I've ever been to. I've gone there multiple times and experience terrible customer service. I often go there to do personal banking and my office goes there from time to time to do business banking. We all dread the long waits even when the line ups are short. I witness an established business owner scold the Branch Manager when she failed to take two minutes to verify a substantially large wire transfer. She proceeded to ignore this highly irritated customer and stayed busy for 25 min talking to another customer instead about how to save $4 a month on monthly banking fees. Meanwhile, this customer needed to verify a large wire transfers. He was in absolute shock and asked her if she had even taken 1 minute to look at how many accounts he has with RBC and what types of transactions his business does with them. To say the least, she didn't appear to care and instead argued with him. He calmly asked why she couldn't take just one moment to assist him so that he wouldn't have to wait for 45 minutes. What seemed to have been a simple banking visit turned out to be a 45 min nightmare. Made no sense to me as I watched the whole thing happen and I realized that this branch manager can't differentiate and prioritize customer needs and deal with each one accordingly. I only go here because the location is on my way to work, but make no mistake...I will do everything I can to avoid it.

May 10, 2019
Very Poor Service. Untrained staff. Very Rude. They don’t even know wat To Do. Staff has no Proper Information. There words don’t match. They can’t even build Relationship With There long time customers. Don’t do your banking there. Wastage Of time.

Nov 6, 2018
This branch needs to be shut down IMMEDIATELY and all staff reprimanded harshly. I have been a customer at this location and have never left happy. The staff are full of attitude and make severe mistakes. I have been to other branches and have nothing but good things to say, but this branch is disgusting. The outside looks good to lure in customers but the experience you get inside is not worthwhile. If you are thinking of coming here, find another branch.... ANY other branch. You will save yourself the time and headaches.

Mar 24, 2018
Wait was over 45 minutes to get a simple task done. System was down and they couldn’t process what I wanted done after all. But it was okay as the manager stepped in, took down my info, and told me she would call me when it was all done. I was contacted the next day letting me know it was all done. Not bad.

Jul 20, 2018
The bank tellers are amazing at what they do. I have never encountered a long line up or slow service. However, i am only rating it 1 star due to one of the advisors that works there Soneeka K. I have been with RBC for over 10 years and I had put in a request for Line of Credit. She had told me that I was approved for a certain amount and to just email her the correct documents. Even though I had the documents with me at the time of doing this transaction. She insisted that I email her the documents. Once I emailed her the documents she responded to me the next night that it did not go through. When I asked her how it was possible that I was already approved for a certain amount and then all of a sudden after sending documents I wasnt. I got no response back from her. The least she could have done was given an explanation as to what went wrong or why it didnt work out. But to leave me hanging there without any explanations was the rudest thing anyone could do. After being with RBC for this long and getting this kind of treatment I moved my accounts over to TD. Far better service and far better staff.

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