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RBC Royal Bank

RBC Royal Bank

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2.9 Google Review
365 High Tech Rd, Richmond Hill, Ontario, L4B 4V9, Canada
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Refresh Reviews 2.9


Apr 2, 2018
I had the worst customer service experiences with the manager Michael Zhao and the assistant manger in my entire life. Be careful if you do business with those guys, record their voice when they promise you anything. They spent weeks and weeks to do the investigations on your case for a common sense problem, and we have to spent hours and hours to follow up, and they will never call you back as they promised you. They told me it is my choice to choose RBC, so I have to follow their rules. After you spent too much energies and time on them, your mood is gonna be very bad, so I just want to end negotiate with them. waste too much time on them. They will not believe any clients unless you can show them some evident. "You get preferential treatment based on your racial background / country of origin." Tellers are ok, I still remember the manager michael zhao's cold face, I was very scary when I talk with him in his room because of his threatened attitude. he knows my resident address, who knows what he will do. The RBC head office may still ignore these little bad reviews and my case, but if you treat people cold, your world is no caring at all, and you will make your self being alone. Updates, Got a phone call from RBC today, they told me I am not qualify the promotion because I am not a Canadian citizen. And the representative spoke mandarin to me, but I do not speak mandarin, and her English is hard to understand. As a Canadian resident, I have never thought there are some promotions only for citizen, and I think the representative may not be Canadian citizen too, so how bad is that. It is totally racist, because representative start to speak different language and treat you differently just because of your name. Social development is back ward because RBC is grading people because their nations or resident status.

Feb 1, 2018
Every teller here is clueless you shouldent have to walk your banker through her job. 11/10 worst rbc out there i go out if my way to avoid this one.

Nov 3, 2017
Lila was very professional and efficient when I wanted to open a account with rbc. It was a overall enjoyable experience visiting this branch.

Jan 27, 2018
I was advised by two advisors, when i asked to open a new account, but they had two different ways for me so i confused.

Feb 1, 2018
Good branch, offered all the services we needed.

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm
Wed:9:30 am - 5 pm Today
Thu:9:30 am - 8 pm
Fri:9:30 am - 6 pm
Sat:9 am - 4 pm

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