RBC Royal Bank

Not deserve even 1 star, every time had bad experience with this branch, i went to deposit cheque & they want to put on hold for 5 days, but i couldn't understand why they want to put cheque on hold when the cheque is itself from another rbc account. first of all that cheque was from my brother who gave it to me which i was 100% sure that funds are available although i understand bank has nothing to do with that if its from my brother, But technically they can verify the funds easily as that cheque was also from another rbc client account. if it was from different bank then i can understand that they cannot verify the funds. I went to branch manager & he told me i can get certify the cheque & pay $40 approx.why would i pay $40 to get certify when i know this cheque is leged & guaranteed it won't bounce back. So i didn't deposit to this branch & went to another branch to deposit the cheque. Guess what they deposit my cheque & funds was available right way. I wanted funds to be available rightly so i can pay off my line of credit. why would they put my cheque on hold and i have to pay interest of my line of credit while cheque is on hold. This is not the first time i experienced this branch, went for couple of reasons & every time staff is extremely rude & not helpful. i have rbc business account & forgot my deposit slip & want to deposit cash so my cheque can go through which i gave it to my client. teller won't accept cash without deposit slips & told me deposit in atm, well if i deposit in atm that funds will go on hold for 24 hours, by the time my cheque would bounce back. so i went to another branch & they accepted cash without deposit slip. (Another branch is far thats why i preferred to go queen & chingacousy branch) Honestly Rbc need to change staff or give them training again how to treat clients. i have everything with Rbc, like mortgages, secured line of credit, insurances, credit cards, personnel accounts, business account. Since i opened my accounts with rbc in 2010, not even my one cheque is bounce back where i can say i lost their trust. But still they don't consider my relationship. It really bothers me that they put their own Rbc cheques on hold & i have to pay interest charges meanwhile. I won't go again in this branch.

Amazing staff ..everyone there does an amazing job wheneber i go and do their best to help me out

They should close this branch. Staff changed during last year and now its only good for ATM use. Very unprofessional staff. Only one tiny room for locker which is always busy. So called Mortgage specialist dont know basic things. Mostly one advisor is available for all customers.

Donno when RBC will recognise that ppl goto work at 9 am and finish work at 5pm. This bank opens at 930am and closes at 5pm. What a joke..

They don't even deserve one star for their incompetence. They do not take responsibility for their mistakes. I guess they do not value good customers.