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RBC Royal Bank

RBC Royal Bank

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2.8 Google Review
1530 Dundas St E, Mississauga, Ontario, L4X 1L4, Canada
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Google Reviews

Refresh Reviews 2.8


Mar 9, 2018
Seriously, RBC needs to work on their customer service/experience. Especially this branch. The day I was signing up, my mom was waiting in the waiting area for me in the bank and the workers literally kicked her out. Claimed she was loitering. She told them she was waiting for me and that I was with someone inside but they didn't believe her. Later, when I was unhappy with the service I received, I told them I was going to cancel and they shrugged. DON'T sign up with RBC. My experience with another bank is 100% better. The workers at this location are the WORST, so RUDE and NOT HELPFUL. WORST for day to day banking.

Dec 5, 2017
Literally the worst bank (let alone RBC) I have ever been to. Visited on a Tuesday afternoon around 1pm. Most tellers were open, however there was still a long line. No problem, I was in a great mood and have lots of patience. When it was finally my turn, I approached a teller who promptly put his “next wicket please” sign up and said to me “I have to go”…. Uh, ok…. So I went back in line. A few minutes later an older man named Manish I believe served me. Without looking up at me he said “next please” and I approached him. I told him I just needed to exchange a bill for a roll of quarters. He asked for my card (not sure why) and proceeded at the slowest pace possible to complete the transaction. No friendliness, no smiles. While this was happening a younger dark haired lady (I think her name was Noura) got into an argument with the first teller that snubbed me. They were both visibly upset and he was complaining that he needed help while she was raising her voice to him telling him no one could help as they were all short staffed. “HE’S WITH A CLIENT” she kept saying. I was SHOCKED that they were having this blatant argument directly in front of a giant line up of customers, without even considering that might be a bad idea. She leaves and sits down at the front desk, he leaves in a huff. A lady comes in, approaches the front desk and without looking up from her computer she says coldly “can I help you”. I LOVE RBC but will NEVER visit this branch again. I thought RBC prided themselves on professionalism and customer service? This branch needs a serious wake up call.

Oct 31, 2017
Very modern looking RBC Royal Bank branch in the Costco and Walmart plaza. No lineup to use the ATMs. Branch is clean. Wheelchair accessible entrance. Wheelchair accessible branch.

Mar 3, 2018
I'm gonna have to agree with my girl Malakk28. It's RIDICULOUS.

Oct 28, 2017
Worst customer service including managers. 10 employees but nobody is working. They come up with policy and rules that don’t exist. The manager didn’t even look at my account and said that she cannot do anything. If I can rate all my bank experiences this will be the worst one. Highly recommend to avoid this place and go to the nearby branches if you want to get something done.

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm
Wed:9:30 am - 5 pm
Thu:9:30 am - 8 pm
Fri:9:30 am - 8 pm Today
Sat:9 am - 4 pm

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