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Patelco Credit Union

Patelco Credit Union

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3.8 Google Review
1775 Story Rd #110, San Jose, California, 95122, United States
(800) 358-8228 www.patelco.org
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Google Reviews

Refresh Reviews 3.8


Apr 19, 2018
My first payment is due on the 24th of every month. I chosen this location because it was near my work. And my first experience wasn't what I expected from a professional banker. Came in on the the 17th of May at 10:10am to make a payment of $412.27. I was greeted by Teller AA0 ( branch 17636). I gave her my payment coupon with the amount of $412.27 printed on it. She crossed out the amount of $412.27 and wrote $426.25. Then told me that's the amount I have to pay from now. I paid $450.00 then got my payment receipt and left. This morning I received a booklet and all documents state that my payment IS NOT $426.27. I called their 800 numbers to ask what was going on. I was piss when member solution told me that I never made a payment and I'm now 2 days past due on my payment. I told members solution that I have a receipt for my payment on the 17th. I went down ( branch 17636 ) to see what is going on and where did my money go and weather I should call the cops or not. I was helped by Ms. Guadalupe Zavala, she took a looked at the receipt and told me there's the problem. Teller AA0 posted your payment to the wrong account. In the end Patelco customer service was awesome. She posted a request a transfer of $450.00 back to my account. But told me that since it's a Memorial weekend. It's wouldn't be fix til Tuesday May 30th. I made my payment 7 days ahead of the due date, because of Teller AA0 mistakes, now I'm 7 days late for my payment. 5 STARS ON MEMBERS SOLUTION PART!!! I HONESTLY HOPE TELLER AA0 GETS MORE TRAINING. and that she will never makes this kind of mistake on other members

Aug 17, 2017
I have been using this credit union for many years. The staff is the best. They are really helpful.

Apr 6, 2016
Good ATM.

Jun 21, 2016

Aug 20, 2016

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Opening Hours

Mon:10 am - 6 pm
Tue:10 am - 6 pm Open Today
Wed:10 am - 6 pm
Thu:10 am - 6 pm
Fri:9 am - 6 pm
Sat:10 am - 2 pm