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Ent Credit Union: Mortgage Lending

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7350 Campus Dr #300, Colorado Springs, Colorado, 80920, United States

(719) 574-1100 www.ent.com

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Tiffany Merrell

Nov 26, 2017

I recently received a loan from ENT for my new home and I cannot say enough good things about this experience! This is my second home and the first was over 14 years ago, so I had a lot of questions. Keri Gass was so responsive! It didn't matter if it was day, night or a holiday weekend, once I emailed a question, she responded so quickly! Then, as things progressed, I was equally impressed with the folks on her team, specifically Carrie and Brittney, as these ladies make a team that is a force to be reckoned with! Not only was their customer service a slam dunk, but I got a very competitive rate and the closing fees were less than other lenders I had shopped. To top it all off, I received a gift card for Home Depot in the mail today from Keri at ENT. They sincerely appreciate their customers and I'll be one for life!

Robyn Kilanowski

Apr 27, 2017

Don't go to ENT for a home loan unless you have a straight-forward conventional loan. We worked with ENT to try to purchase a home that needed some renovation. At first they were very accommodating, working hard to find a product that would work for our unique situation. As we came closer to closing, more things fell through the cracks. I would repeatedly ask if the insurance policy I found was okay, the status of the appraisal, and if they needed anything else from us before closing. Two days before close, they say the insurance policy doesn't conform to the loan (FHA 203b loan). I then get a new insurance quote based on what the lender needed. On the day we were supposed to close, we were told the property needs too much work and they won't be able to lend to us. We now have to scramble to find a new lender after we were completely transparent with the property condition from day one. ENT is terrible with communicating with their customers and, we feel, they weren't completely honest with us when things started falling apart. They strung us along until closing day and put us in an awful position when we did everything they asked. Because of this, I cannot recommend ENT to anyone in any capacity.

Michelle Stoddard

Sep 15, 2015

Thank you for all your help getting us into our new home. All the professionals at ENT lending are very much appreciated :-D

Justin Zeisler

May 24, 2016

Outstanding service and best rates!

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