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Fairway Independent Mortgage Corporation

Fairway Independent Mortgage Corporation

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1730 Chapel Hills Dr #Suite 10, Colorado Springs, Colorado, 80920, United States
(719) 313-4782
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Sep 3, 2013
We had a difficult mortgage application and hoped they would be able to help but I found it difficult to get anywhere with them. I would call and only get voicemail but never get a call back. When I did hear back from Stacy (after emailing several times) she told me she was trying to get us approved for $250k. I told her 200 would be more than enough and she said ok. Weeks went by again without us being asked for more info. I started trying to follow up again and was told what documents we would need but not to send them in yet. I started sending in some of it anyway, because it was taking so long but never got a final list or told to send it. I started calling/emailing again trying to find out what was going on. It had been over a month and interest rates went up while I was waiting for a response. I was finally set up with an appointment with Guiseppe to find out the final details of our loan guarantee. He apologized for the "miscommunication" about what needed to be sent in and said he would follow-up on the lack of responses. He gave us a rate and said we would get 150 for sure and he would prob be able to get 180. We started working with a realtor, looking in that range but I was still nervous that we didn't have their written guarantee so I emailed asking for it again (so I could give it to our realtor as well). When we got the approval letter it was for $135, not 150 but our payment was set to be the same. I appreciate that they tried to help us with our situation when no one else would, but it took nearly 2 months to get the final letter, and over a month just to talk to the loan officer rather than his assistant. That combined with the change in the approval amount after we were told he was being cautious with the 150 made the experience horrible. We won't be using them to finalize our loan.

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